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  • What is lensstudio.snapchat.com/lenses/ ? How can I add a lens there?
    • Szymon Wysocki
    • March 24, 2018 13:37
    1 comment
  • Unable to pair with device
    • David Reichert
    • March 23, 2018 02:59
    • Edited
    3 comments
  • Multiple Animations
    • joshstitch
    • March 22, 2018 02:53
    1 comment
  • Multiple Animations
    • joshstitch
    • March 22, 2018 02:52
    5 comments
  • circle icon vs ghost?
    • Paul Lockman
    • March 21, 2018 19:30
    1 comment
  • Help
    • Ramon Uribe
    • March 21, 2018 00:44
    1 comment
  • The Soundboard Template - Try It!
    • Peter
    • March 20, 2018 20:50
    • Edited
    13 comments
  • Why does my lens keep making my phone crash?
    • carcar999
    • March 19, 2018 13:25
    3 comments
  • Games within Snapchat Lens
    • Jordan
    • March 15, 2018 18:47
    6 comments
  • lens studio reads transparency differently from a standard 3d renderer
    • deepak yadav
    • March 13, 2018 20:26
    15 comments
  • Is it possible to export Lens Studio projects as Collada files?
    • Vidit Bhargava
    • March 13, 2018 08:16
    1 comment
  • lens studio community captcha
    • Patrick Henry Vlogs
    • March 12, 2018 19:27
    1 comment
  • [BUG] Disabled Objects Appear After Preview Reset
    • Fuseman
    • March 12, 2018 03:43
    2 comments
  • Is it possible to make an object that can be spun by the user?
    • umadbro76
    • March 11, 2018 19:51
    2 comments
  • trouble with Lens Studio
    • Ada Alvarez
    • March 10, 2018 21:44
    2 comments
  • Deeplinking in Lens
    • frankshishi
    • March 09, 2018 23:47
    1 comment
  • Baked Animation is not working with my rigged Model MAYA
    • Josh
    • March 09, 2018 23:51
    • Edited
    2 comments
  • I'm cheap and want to hire people to make lens assets for me
    • Seth Lehman
    • March 09, 2018 23:44
    6 comments
  • Viewing .obj's
    • Rob Powell
    • March 09, 2018 20:50
    1 comment
  • Possible to update the name of who the snap lens is made by?
    • Michael Knobelsdorf
    • March 09, 2018 19:41
    2 comments
  • Custom hint at start of lens
    • Shree Dhamija
    • March 09, 2018 15:59
    4 comments
  • Better workflow for sending to client?
    • Michael Nicoll
    • March 08, 2018 17:55
    1 comment
  • Lens studio freezes every time I open it.
    • Nicholas Cody
    • March 06, 2018 22:48
    1 comment
  • Simple transform animations exported from C4D to fbx not animating in Lens Studio
    • Colin Marchon
    • March 06, 2018 19:12
    16 comments
  • 3D Polygon Count
    • joshua.fledderjohn
    • March 06, 2018 15:35
    2 comments
  • Live Date or Time For Filter?
    • ChrisEditing
    • March 06, 2018 03:21
    3 comments
  • Any way to create a portal with 360 video?
    • Chaitanya Shah
    • March 05, 2018 20:51
    1 comment
  • ZenDesk back button
    • Patrick Henry Vlogs
    • March 05, 2018 20:35
    1 comment
  • Lens Data and Metrics
    • Rocky
    • March 05, 2018 16:53
    1 comment
  • Submission problem / update not working
    • Neil Grant
    • March 05, 2018 10:16
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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