The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Rules on profanity are absolute rubbish

  • Hey Saed,

    Our guidelines were designed to encourage the broadest range of creativity and self-expression possible, while making sure that Snapchatters can enjoy playing with Lenses safely. Our user base includes teenagers (as young as 13), nonagenarians, and everyone in between. Lens creators are responsible for ensuring that their Lenses are suitable for Snapchatters ages 13+. As such, we prohibit content like obscene language or imagery, or profanity to make our platform safe and enjoyable for everyone.

    We're addressing enforcing our rules in a couple of ways right now:

    1. Snapchatters can report Lenses from the community by tapping the small flag in the upper left-hand corner of the Lens information pop-up (what you see when you scan the Lens’ Snapcode or tap the ‘i’ button above the Lens.

    2. Some Lenses based on usage are also reviewed proactively. From here, if necessary, the team can take action -- from deactivating a Snapcode, to suspending or banning a user.

    We appreciate your concern.

    Best,
    Kaitlyn

    Comment actions Permalink
  • Great answer Kaitlyn, I swear like a trooper but I personally dont let that in my work I want all to enjoy, and want my work to hold as quality not blue and toilet trash.

    But I could see an argument for Rating system ...similar to apples app store quick survey and it gives ti age bracket so that if you do create something (maybe a zombie shooting lense for haloween) its  can be assigned to an appropriate age group? could we add to the feature request please

    Comment actions Permalink
  • Thats actually a pretty good idea Patrick, if snaps are found to be innapropro for a few ages then their can be a restriction placed based on the birthdate info you give when you sign up for snap, therefore adults or people above the age of 18 can use those filters and people who are not registered as 18 or above are not. This would stop alot of anguish over lenses i have seen on other communities such as reddit 

    Comment actions Permalink
  • Great idea guys - I'll add this request to our Feature Request list!

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!