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  • Snapchat Guidelines : Smashing a Zombie
    • Kashcorp
    • February 08, 2018 10:02
    3 comments
  • Update make it wierd
    • Kashcorp
    • February 08, 2018 08:55
    1 comment
  • My Lenses Down?
    • Andrew Mendez
    • February 08, 2018 03:14
    1 comment
  • How to make image manipulation lenses ?
    • Permanently deleted user
    • February 06, 2018 16:50
    1 comment
  • Can i put a URL into my lens?
    • Permanently deleted user
    • February 06, 2018 11:56
    1 comment
  • Lens Studio project isn't opening. Error message says : Project was not loaded, exception in engine.
    • Permanently deleted user
    • February 06, 2018 10:09
    6 comments
  • Why was my lens rejected?
    • Permanently deleted user
    • February 06, 2018 05:02
    1 comment
  • Error running lens, please try again.
    • Ryan McCrone
    • February 05, 2018 17:50
    1 comment
  • Project Backup Recover and Lens Studio "Not Responding"
    • Matt McGehee
    • February 04, 2018 21:38
    3 comments
  • Textures won’t display correctly
    • Permanently deleted user
    • February 03, 2018 21:33
    4 comments
  • No material files with FBX
    • Permanently deleted user
    • February 02, 2018 22:58
    2 comments
  • Low quality PNG sequences
    • Permanently deleted user
    • February 02, 2018 22:57
    1 comment
  • Why is my lens getting rejected?
    • Moudiz
    • February 02, 2018 17:17
    1 comment
  • Review process is too vague
    • jelmer
    • February 02, 2018 14:04
    3 comments
  • Audio not working on iOS?
    • Brendan Luu
    • February 01, 2018 23:40
    3 comments
  • Light affecting wrong side of model
    • Joey Judkins
    • February 01, 2018 19:55
    2 comments
  • Problems importing DEFORMER animation from Cinema 4d
    • Permanently deleted user
    • February 01, 2018 18:54
    • Edited
    10 comments
  • Can’t hear audio with any lens I download
    • Permanently deleted user
    • February 01, 2018 06:46
    2 comments
  • Problems with file size
    • Permanently deleted user
    • February 01, 2018 04:43
    2 comments
  • Please help with importing recources
    • Permanently deleted user
    • February 01, 2018 02:16
    1 comment
  • How do I reduce RAM consumption?
    • Moudiz
    • February 01, 2018 00:21
    1 comment
  • Lens Studio Crashes (windows 10)
    • John P
    • January 31, 2018 19:07
    12 comments
  • Is there a way we can contact support?
    • Permanently deleted user
    • January 31, 2018 10:44
    • Edited
    1 comment
  • How on earth do I add two picture frames in the same lens???
    • Noahgray28
    • January 31, 2018 07:01
    4 comments
  • Animations without layers problem
    • Permanently deleted user
    • January 31, 2018 02:21
    5 comments
  • How do you upload a video?
    • Permanently deleted user
    • January 30, 2018 20:49
    2 comments
  • Branded Lens - Agency creating a brand's lens
    • Permanently deleted user
    • January 30, 2018 19:41
    4 comments
  • 3d model always looks pink/black
    • Permanently deleted user
    • January 30, 2018 17:12
    2 comments
  • Yum
    • Permanently deleted user
    • January 30, 2018 05:23
    1 comment
  • Skinned FBX shows strange texture glitch
    • Permanently deleted user
    • January 29, 2018 23:33
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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