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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Change pivot point on Touch Manipulation
    • Deb Catalano
    • February 13, 2018 22:42
    1 comment
  • Surprise Effect
    • Alessandro Ravagnan
    • February 13, 2018 17:52
    1 comment
  • 2D Animation: Idle loop > tap > animation + sound > Idle loop
    • Mark C.
    • February 14, 2018 01:58
    • Edited
    3 comments
  • Lens too large uncompressed
    • carcar999
    • February 13, 2018 06:59
    4 comments
  • Viewing how many people seen/used your Lens.
    • tpjohnson1
    • February 13, 2018 02:30
    • Edited
    1 comment
  • copyright infrigement
    • Patrick Henry Vlogs
    • February 13, 2018 00:11
    1 comment
  • Lens Studio won't open right.
    • frankshishi
    • February 12, 2018 22:20
    5 comments
  • check if recording
    • Patrick Henry Vlogs
    • February 12, 2018 20:16
    1 comment
  • LensStudio won't open?
    • chaotickitkit
    • February 12, 2018 11:50
    • Edited
    7 comments
  • The resource bar is gone??
    • Biwdsies
    • February 11, 2018 11:07
    3 comments
  • The submission window won't work.
    • EthiKal
    • February 11, 2018 05:25
    • Edited
    1 comment
  • Can I specify which camera to use by default?
    • Rhonda
    • February 10, 2018 02:49
    3 comments
  • Is there any way to turn music off while editting? [Feature Request]
    • Fuseman
    • February 09, 2018 23:58
    3 comments
  • New version - new problems
    • michalwitek1232
    • February 09, 2018 19:30
    1 comment
  • BUG ALERT: Lens Studio 1.0.1.0 Doesn't Pair with iOS Beta
    • CyreneQ
    • February 09, 2018 02:04
    • Edited
    2 comments
  • Make Lens available for a specific location and date/time
    • Nuria Q.
    • February 08, 2018 13:10
    • Edited
    3 comments
  • Snapchat Guidelines : Smashing a Zombie
    • Kashcorp
    • February 08, 2018 10:02
    3 comments
  • Update make it wierd
    • Kashcorp
    • February 08, 2018 08:55
    1 comment
  • My Lenses Down?
    • Andrew Mendez
    • February 08, 2018 03:14
    1 comment
  • How to make image manipulation lenses ?
    • Snapar
    • February 06, 2018 16:50
    1 comment
  • Can i put a URL into my lens?
    • Bernhard Schießl
    • February 06, 2018 11:56
    1 comment
  • Lens Studio project isn't opening. Error message says : Project was not loaded, exception in engine.
    • Karthik Bharadwaj
    • February 06, 2018 10:09
    6 comments
  • Why was my lens rejected?
    • thestyl
    • February 06, 2018 05:02
    1 comment
  • Error running lens, please try again.
    • Ryan McCrone
    • February 05, 2018 17:50
    1 comment
  • Project Backup Recover and Lens Studio "Not Responding"
    • Matt McGehee
    • February 04, 2018 21:38
    3 comments
  • Textures won’t display correctly
    • Ultracboy
    • February 03, 2018 21:33
    4 comments
  • No material files with FBX
    • yari1337
    • February 02, 2018 22:58
    2 comments
  • Low quality PNG sequences
    • David Burns
    • February 02, 2018 22:57
    1 comment
  • Why is my lens getting rejected?
    • Moudiz
    • February 02, 2018 17:17
    1 comment
  • Review process is too vague
    • jelmer
    • February 02, 2018 14:04
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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