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  • Baseball Cap adding second and changing colour
    • Stickyshocker
    • April 22, 2018 14:55
    4 comments
  • copyright ??!!!
    • iRashiD AE
    • April 21, 2018 23:44
    • Edited
    2 comments
  • Lens Studio crashing
    • Mickail Baledi
    • April 21, 2018 22:26
    2 comments
  • Perfectly fine lens rejected?
    • asyoung5555
    • April 21, 2018 17:31
    1 comment
  • Image with Facial Features
    • VortexHero
    • April 19, 2018 20:47
    1 comment
  • Thought Bubbles
    • Ryan McCrone
    • April 19, 2018 16:30
    2 comments
  • Help Creating a Face Lens
    • VortexHero
    • April 18, 2018 21:33
    1 comment
  • Problem with Rubber Ducky Challenge
    • camcam_s5
    • April 18, 2018 20:44
    4 comments
  • Any Way To Appeal a Rejected Lens?
    • Ben Knutson
    • April 18, 2018 18:53
    1 comment
  • lensstudio.snapchat.com is now SEARCHABLE!
    • Travis Chen
    • April 17, 2018 22:59
    0 comments
  • Lens Studio won't start
    • Brandon / Apoc
    • April 18, 2018 02:33
    • Edited
    3 comments
  • Frame Rate Too Low
    • Shree Dhamija
    • April 17, 2018 21:59
    1 comment
  • My post keeps been deleted from the forum
    • Patrick Henry Vlogs
    • April 17, 2018 20:38
    1 comment
  • CONGRATULATIONS ON v1.5
    • Patrick Henry Vlogs
    • April 17, 2018 19:48
    1 comment
  • Rejected project — Not violating any rules
    • Michael Bower
    • April 17, 2018 17:16
    1 comment
  • New Release Alert: Face Lenses on Lens Studio!
    • Natasha Weinstein
    • April 17, 2018 14:03
    • Edited
    6 comments
  • Rejected
    • Calvin Wayne
    • April 14, 2018 18:40
    1 comment
  • Lens Studio crashes while trying to save
    • Ryan McCrone
    • April 13, 2018 20:34
    1 comment
  • Project was not loaded! Exception in engine! Unknown data type: 3872
    • joelart123
    • April 13, 2018 14:43
    1 comment
  • Animating a car in AR
    • Gabe Jacobs
    • April 12, 2018 19:39
    2 comments
  • Attaching face on exported lens
    • Oskar Bunyong
    • April 11, 2018 11:35
    3 comments
  • FBX import orientation/displacement
    • richardlloyd_br
    • April 11, 2018 08:34
    10 comments
  • Missing Skin Textures
    • presidentjade
    • April 10, 2018 14:29
    2 comments
  • Lens works in studio but appears different when pushed to phone
    • Eliel Mares
    • April 10, 2018 19:40
    • Edited
    1 comment
  • Uncompressed lens too large
    • carcar999
    • April 09, 2018 02:15
    3 comments
  • Tap Animation Distortion
    • Meredith Binnette
    • April 08, 2018 21:37
    1 comment
  • My lens follows every rule but gets rejected.
    • Brandon / Apoc
    • April 08, 2018 03:57
    1 comment
  • Wassup
    • Chantel Reed94
    • April 07, 2018 03:01
    0 comments
  • All my lense i submit are rejected for no good reason
    • momo.idb
    • April 06, 2018 21:26
    10 comments
  • Making the image go Upside down ?
    • james F
    • April 06, 2018 17:03
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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