Lens Studio crashing when adding PBR material or when trying to add new mesh
I think the title speaks for itself. Here is a copy of the log
OpenGL Info:
GL Version: 4.3.0 - Build 20.19.15.4531
Renderer: Intel(R) HD Graphics 4600
Vendor: Intel
GLSL Version: 4.30 - Build 20.19.15.4531
Number of connected cameras: 0
Number of connected displays: 1
Name: \\.\DISPLAY1
Manufacturer:
Model:
Logical DPI: 72.000000
Physical DPI: 15.240000
Physical size: (1600.000000; 900.000000)
Virtual size: (960.000000; 540.000000)
QSysInfo report:
Build Abi: x86_64-little_endian-llp64
Build CPU Arch: x86_64
Build Kernel type: winnt
Current CPU Architecture: x86_64
Pretty OS String: Windows 10 (10.0)
[40:01.960:unknown:0] Version: "1.5.1.0"
[40:01.981:unknown:0] register component LayerPersistence
[40:01.981:unknown:0] register component LifecycleComponent
[40:01.981:unknown:0] register component LifecycleComponent
[40:01.981:unknown:0] register component ProjectUiComponent
[40:01.981:unknown:0] register component ResourceUiComponent
[40:01.981:unknown:0] register component ResourceUiComponent
[40:01.981:unknown:0] register component SceneUiComponent
[40:01.981:unknown:0] register component SceneTreeUiComponent
[40:01.981:unknown:0] register component ServerUiComponent
[40:01.981:unknown:0] register component ServerUiComponent
[40:02.312:unknown:0] register component MetaInfoUIComponent
[40:02.312:unknown:0] register component MetaInfoUIComponent
[40:02.312:unknown:0] register component PreviewUiComponent
[40:02.312:unknown:0] register component PreviewUiComponent
[40:02.312:unknown:0] register component InspectorUiComponent
[40:02.312:unknown:0] register component InspectorUiComponent
[40:02.312:unknown:0] register component ToolbarUIComponent
[40:02.312:unknown:0] register component ToolbarUIComponent
[40:02.312:unknown:0] QPalette::brush: Unknown ColorGroup: 5
[40:02.340:unknown:0] register component WebViewUiComponent
[40:02.340:unknown:0] register component WebViewUiComponent
[40:02.340:unknown:0] register component LayerUiComponent
[40:02.340:unknown:0] register component LayerUiComponent
[40:02.346:unknown:0] register component LayerPersistence
[40:02.346:unknown:0] register component LifecycleComponent
[40:02.346:unknown:0] register component LifecycleComponent
[40:02.348:unknown:0] register component LayerPersistence
[40:02.349:unknown:0] register component LifecycleComponent
[40:02.349:unknown:0] register component LifecycleComponent
[40:02.351:unknown:0] register component CoreManagerComponent
[40:02.351:unknown:0] register component CoreManagerComponent
[40:02.359:unknown:0] register component PreviewCoreComponent
[40:02.359:unknown:0] register component PreviewCoreComponent
[40:02.360:unknown:0] register component WorldComponent
[40:02.360:unknown:0] register component WorldComponent
[40:02.360:unknown:0] register component KeychainComponent
[40:02.360:unknown:0] register component KeychainComponent
[40:02.360:unknown:0] register component InputStream
[40:02.360:unknown:0] register component InputStream
[40:02.360:unknown:0] register component WebcamStream
[40:02.360:unknown:0] register component WebcamStream
[40:02.360:unknown:0] register component VideoStream
[40:02.360:unknown:0] register component VideoStream
[40:02.360:unknown:0] register component ImageStream
[40:02.360:unknown:0] register component ImageStream
[40:02.360:unknown:0] register component WorldListener
[40:02.360:unknown:0] register component WorldListener
[40:02.360:unknown:0] register component ResourceManager
[40:02.360:unknown:0] register component ResourceManager
[40:02.360:unknown:0] register component ResourcePreviewComponent
[40:02.360:unknown:0] register component ResourcePreviewComponent
[40:02.360:unknown:0] register component InspectorComponent
[40:02.360:unknown:0] register component InspectorComponent
[40:02.360:unknown:0] register component SyncServerComponent
[40:02.360:unknown:0] register component SyncServerComponent
[40:02.360:unknown:0] register component UUIDComponent
[40:02.360:unknown:0] register component UUIDComponent
[40:02.360:unknown:0] register component RenderOrderComponent
[40:02.360:unknown:0] register component RenderOrderComponent
[40:02.360:unknown:0] register component LayerComponent
[40:02.361:unknown:0] register component LayerComponent
[40:02.361:unknown:0] register component EffectsComponent
[40:02.361:unknown:0] register component EffectsComponent
[40:02.717:unknown:0] register component LayerPersistence
[40:02.717:unknown:0] register component LifecycleComponent
[40:02.717:unknown:0] register component LifecycleComponent
[40:02.717:unknown:0] register component LifecycleComponent
[40:02.717:unknown:0] register component PreviewController
[40:02.717:unknown:0] register component PreviewController
[40:02.717:unknown:0] register component PreviewController
[40:02.717:unknown:0] register component WebCamController
[40:02.717:unknown:0] register component WebCamController
[40:02.717:unknown:0] register component WebCamController
[40:02.717:unknown:0] register component VideoController
[40:02.717:unknown:0] register component VideoController
[40:02.717:unknown:0] register component VideoController
[40:02.717:unknown:0] register component ImageController
[40:02.717:unknown:0] register component ImageController
[40:02.717:unknown:0] register component ImageController
[40:02.717:unknown:0] register component SceneController
[40:02.717:unknown:0] register component SceneController
[40:02.717:unknown:0] register component SceneController
[40:02.717:unknown:0] register component BitmojiController
[40:02.717:unknown:0] register component BitmojiController
[40:02.717:unknown:0] register component ProjectController
[40:02.717:unknown:0] register component ProjectController
[40:02.717:unknown:0] register component ProjectController
[40:02.717:unknown:0] register component UndoController
[40:02.717:unknown:0] register component UndoController
[40:02.717:unknown:0] register component ResourceController
[40:02.717:unknown:0] register component ResourceController
[40:02.717:unknown:0] register component ResourceController
[40:02.717:unknown:0] register component InspectorController
[40:02.717:unknown:0] register component InspectorController
[40:02.717:unknown:0] register component InspectorController
[40:02.720:unknown:0] register component ServerController
[40:02.720:unknown:0] register component ServerController
[40:02.720:unknown:0] register component ServerController
[40:02.720:unknown:0] register component GestureInputController
[40:02.720:unknown:0] register component GestureInputController
[40:02.720:unknown:0] register component GestureInputController
[40:02.720:unknown:0] register component EffectsController
[40:02.720:unknown:0] register component EffectsController
[40:02.720:unknown:0] register component EffectsController
[40:02.720:unknown:0] register component StorageController
[40:02.720:unknown:0] register component StorageController
[40:02.729:unknown:0] register component NetworkController
[40:02.729:unknown:0] register component NetworkController
[40:02.729:unknown:0] register component NetworkController
[40:02.729:unknown:0] register component RenderLayerController
[40:02.729:unknown:0] register component RenderLayerController
[40:02.729:unknown:0] register component RenderLayerController
[40:02.842:unknown:0] QPalette::brush: Unknown ColorGroup: 5
[40:03.195:unknown:0] "Unexpected data in OAuth keychain, cleaning up"
[40:04.305:unknown:0] "Failed to remove com.Snap.LensStudio.OAuthTokens from keychain: Password entry not found"
[40:04.305:unknown:0] "Unknown token type"
[40:04.462:unknown:0] "CheckAnimatedTextureProviderAvailability" reply
[40:06.938:unknown:0] QPalette::brush: Unknown ColorGroup: 5
[40:06.938:unknown:0] QLayout: Attempting to add QLayout "" to Studio::MainWindow "", which already has a layout
[40:06.960:unknown:0] QPalette::brush: Unknown ColorGroup: 5
[40:06.964:unknown:0] QPalette::brush: Unknown ColorGroup: 5
[40:07.991:unknown:0] "LatestVersion" request
[40:08.067:unknown:0] "LatestVersion" reply
[40:18.947:unknown:0] "LatestVersion" request
[40:19.016:unknown:0] "LatestVersion" reply
[40:30.386:unknown:0] Starting loading project from path "C:/Program Files/Snap Inc/Lens Studio//Studio3DResources.bundle//ProjectPresets/Empty/Untitled.lsproj"
[40:30.387:unknown:0] scene is null!
[40:30.390:unknown:0] "[error] Error: Failed to destroy window used to create context! Error code 5\n"
[40:30.395:unknown:0] "[error] Error: Failed to destroy window used to create context! Error code 5\n"
[40:39.862:unknown:0] Layer Controller is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/Empty
[40:39.863:unknown:0] Layer UI is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/Empty
[40:39.863:unknown:0] Layer Bitmoji is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/Empty
[40:39.863:unknown:0] Layer Model is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/Empty
[40:40.267:unknown:0] Added new resource from "Camera Output"
[40:40.268:unknown:0] Added new resource from "Camera Input"
[40:40.268:unknown:0] Added new resource from "/Resources/Resource8.png"
[40:40.268:unknown:0] Added new resource from "/Resources/Resource9.png"
[40:40.268:unknown:0] "Project was opened in 10 seconds"
[40:40.319:unknown:0] Layout config is empty
[40:40.336:unknown:0] Could not find UI name for "Component.Gyroscope"
[40:40.336:unknown:0] Could not find UI name for "Component.AudioChainComponent"
[40:40.336:unknown:0] Could not find UI name for "Component.PinToMeshComponent"
[40:40.336:unknown:0] Could not find UI name for "Component.TextVisual"
[40:40.336:unknown:0] Could not find UI name for "Component.VertexCache"
[40:40.341:unknown:0] Recreate scene in Preview Scene Wrapper. Count: 0
[40:40.458:unknown:0] Registered viewport with ID 1
[40:40.459:unknown:0] Unregistered viewport with ID 1
[40:40.497:unknown:0] Registered viewport with ID 2
[40:40.700:unknown:0] QWindowsWindow::setGeometry: Unable to set geometry 1920x1294+0+34 on QWidgetWindow/'Studio::MainWindowClassWindow'. Resulting geometry: 1920x1046+0+34 (frame: 11, 45, 11, 11, custom margin: 0, 0, 0, 0, minimum size: 960x647, maximum size: 16777215x16777215).
[40:40.720:unknown:0] QWindowsWindow::setGeometry: Unable to set geometry 2176x1294+0+34 on QWidgetWindow/'Studio::MainWindowClassWindow'. Resulting geometry: 1920x1046+0+34 (frame: 11, 45, 11, 11, custom margin: 0, 0, 0, 0, minimum size: 1088x647, maximum size: 16777215x16777215).
[40:40.920:unknown:0] Recreate scene in Preview Scene Wrapper. Count: 1
[40:47.833:unknown:0] Starting loading project from path "C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/2D Objects Template/2D Objects.lsproj"
[40:47.864:unknown:0] "[error] Error: Failed to destroy window used to create context! Error code 5\n"
[40:47.875:unknown:0] "[error] Error: Failed to destroy window used to create context! Error code 5\n"
[40:47.893:unknown:0] Can't change viewport's size
[40:47.977:unknown:0] Can't remove viewport
[40:47.977:unknown:0] Unregistered viewport with ID 2
[40:51.487:unknown:0] Removing working dir in project destructor: "C:/Users/austin/AppData/Local/Temp/Lens Studio-kuMIyA"
[40:53.189:unknown:0] Layer Controller is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/2D Objects Template
[40:53.190:unknown:0] Layer UI is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/2D Objects Template
[40:53.190:unknown:0] Layer Bitmoji is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/2D Objects Template
[40:53.192:unknown:0] Layer Model is executing openProject operation. Project source: C:/Program Files/Snap Inc/Lens Studio/Studio3DResources.bundle/ProjectPresets/2D Objects Template
[40:53.673:unknown:0] Added new resource from "Camera Output"
[40:53.673:unknown:0] Added new resource from "Camera Input"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource543.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource544.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource551.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource552.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource553.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource554.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource555.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource556.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource557.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource558.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource559.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource560.png"
[40:53.673:unknown:0] Added new resource from "/Resources/Resource561.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource562.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource563.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource564.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource565.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource566.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource567.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource568.png"
[40:53.674:unknown:0] More then 1 reference is registered for one scene! 2 "1522710980834476:9695"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource569.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource570.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource571.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource572.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource573.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource574.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource575.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource576.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource577.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource582.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource585.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource586.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource636.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource637.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource704.png"
[40:53.674:unknown:0] Added new resource from "/Resources/Resource705.png"
[40:53.675:unknown:0] "Project was opened in 6 seconds"
[40:53.699:unknown:0] Could not find UI name for "Component.Gyroscope"
[40:53.699:unknown:0] Could not find UI name for "Component.AudioChainComponent"
[40:53.699:unknown:0] Could not find UI name for "Component.PinToMeshComponent"
[40:53.699:unknown:0] Could not find UI name for "Component.TextVisual"
[40:53.699:unknown:0] Could not find UI name for "Component.VertexCache"
[40:53.778:unknown:0] Recreate scene in Preview Scene Wrapper. Count: 0
[40:53.834:unknown:0] Registered viewport with ID 3
[40:53.836:unknown:0] Unregistered viewport with ID 3
[40:53.878:unknown:0] Registered viewport with ID 4
[40:54.329:unknown:0] More then 1 reference is registered for one scene! 2 "1522710980834476:9695"
[40:54.335:unknown:0] More then 1 reference is registered for one scene! 2 "1522710980834476:9695"
[40:54.366:unknown:0] More then 1 reference is registered for one scene! 2 "1522710980834476:9695"
[40:54.494:unknown:0] Recreate scene in Preview Scene Wrapper. Count: 1
[41:00.866:unknown:0] Received request to change visibility of object with UID "1523404156009505:8409" . Value: false
[41:01.658:unknown:0] Received request to change visibility of object with UID "1523404156009505:8409" . Value: true
[41:04.244:unknown:0] Received request to change visibility of object with UID "1522710980748376:8997" . Value: false
[41:04.962:unknown:0] Received request to change visibility of object with UID "1522710980748376:8997" . Value: true
[41:07.994:unknown:0] Layer Controller is executing saveProject operation. Destination path: "C:/Users/austin/AppData/Roaming/Snap/Lens Studio/Autosaves/2D Objects_180430_214107"
[41:07.994:unknown:0] Layer Bitmoji is executing saveProject operation. Destination path: "C:/Users/austin/AppData/Roaming/Snap/Lens Studio/Autosaves/2D Objects_180430_214107"
[41:07.994:unknown:0] Layer UI is executing saveProject operation. Destination path: "C:/Users/austin/AppData/Roaming/Snap/Lens Studio/Autosaves/2D Objects_180430_214107"
[41:07.995:unknown:0] Layer Model is executing saveProject operation. Destination path: "C:/Users/austin/AppData/Roaming/Snap/Lens Studio/Autosaves/2D Objects_180430_214107"
[41:12.042:unknown:0] Received request to change visibility of object with UID "1522710980748499:9017" . Value: true
[41:12.971:unknown:0] Received request to change visibility of object with UID "1522710980748499:9017" . Value: false
[41:15.867:unknown:0] Received request to change visibility of object with UID "1522710980748381:9000" . Value: false
[41:16.530:unknown:0] Received request to change visibility of object with UID "1522710980748381:9000" . Value: true
[41:19.296:unknown:0] "Project backup complete"
[41:22.832:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:22.833:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:35.691:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:35.691:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:40.953:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:40.953:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:44.840:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:44.840:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:55.285:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:55.286:unknown:0] QFont::setPixelSize: Pixel size <= 0 (0)
[41:58.234:unknown:0] QPalette::brush: Unknown ColorGroup: 5
[42:02.526:unknown:0] Received request to add resource from file "C:/Program Files/Snap Inc/Lens Studio//Studio3DResources.bundle//materials/PBR.lsmat" to group "" . ResourceType: 2
[42:02.526:unknown:0] Received request to import resource file "C:/Program Files/Snap Inc/Lens Studio//Studio3DResources.bundle//materials/PBR.lsmat"
[42:02.614:unknown:0] Added new resource from "/Resources/Resource710"
[42:02.614:unknown:0] Added new resource from "/Resources/Resource711.png"
[42:02.615:unknown:0] Added new resource from "/Resources/Resource712.png"
[42:02.615:unknown:0] Added new resource from "/Resources/Resource713.png"
[42:02.615:unknown:0] Received reqest to move resource from "Resource710/" to "" with preferred name "PBR"
[42:02.615:unknown:0] Received reqest to move resource from "Resource711/" to "PBR Textures/" with preferred name "Base"
[42:02.615:unknown:0] Received reqest to move resource from "Resource712/" to "PBR Textures/" with preferred name "MaterialParams"
[42:02.615:unknown:0] Received reqest to move resource from "Resource713/" to "PBR Textures/" with preferred name "Normal"
Hi Austin,
I'll reach out directly to get some more details about your machine.
Thanks,
Natasha
Hi Austin,
We just released an updated version of the Studio that might fix your issue, please download the latest version of Lens Studio here.
Cheers,
Natasha