Share metrics not working
I've shared my lens with a bunch of friends and I know for a fact they have used it but the views/scans/shares data isn't updating on the 'My Lenses' tab in lens studio. It just displays a dash (-) as of now.
I am experiencing the same issue with all my submitted lenses. I have tried using a different account as well.
Hello, I'll follow-up with you directly with more details.
Sorry, I seem have missed your email. There was a problem with my mail server.
Can you please get in touch again?
Just sent you another email. Can you share the Snapcode or Lens Link of the Lens you are referring to as well?
I have the same issue. What did you do to solve this?
— The statistics on My Lenses are updated once every 24 hours and they need to reach a tally of "5" in each Views, Scans and Shares before they are visible at all.
Hello Hello (sorry had to), and thanks for answering Mike's question!
Mike, if it's been 24 hours and you believe more than 5 people have viewed, scanned, and shared your Lens I'd be happy to look further into the issue.
Hello, I'm experiencing the same issue. I know that my lenses have been at least scanned more than 5 times but I'm not seeing any metrics either. We've been using it at an event this whole week. Thanks!
I'll follow up with you offline so we can see why you can't see your statistics.
I need some help please. I've shared my lens with a lot of friends and I know for a fact they have used it but the views/scans/shares data isn't updating on the 'My Lenses' tab in lens studio. It just displays a dash (-) as of now. Please help.
I'll follow up with you too, offline so we can see why you can't see your statistics.
Hi I am having this sam problem, any suggestions?