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Lens Studios crashing (shutting down) whenever searching for files on PC

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Me
Snap Lens Network Member Lens Studio Team

Basically anytime that bring up a windows finder dialog from one of the import options, the program shuts down after a couple of seconds or as soon as I select a file, whichever is first.

when reopen it, it asks if i want to load from the backup, however it doesnt have the file included, the backup is just before i selected the file i guess...

would love an option to download a previous version of lens studio from the Download page.

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    Natasha Weinstein
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hi!

    Sorry you're having this issue. I will reach out directly to get some more information and get your issue resolved.

    Cheers,

    Natasha

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    Natasha Weinstein
    Snap Lens Network Member Lens Studio Team

    Hi!

    We just released an updated version of the Studio that might fix your issue, please download the latest version of Lens Studio here.

    Cheers,

    Natasha

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    hs dsdf
    Snap Lens Network Member Lens Studio Team

    I am inclined to study the lens application just so I can recreate it with the help of daani pc guidance!!! Lol if I create a lens can I use the lens proper away or does it have to go through something?

     
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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