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Shoppable AR

  • Hi Deb,

    You can't access the Shoppable AR functionality via Lens Studio, however you can pay to promote your Lens at any investment level! There are three ways to promote Lenses on Snapchat:

    1. Use Snapchat's self-serve tools to bid on ads where users can 'Swipe Up' (our version of a click) on video or photo ads to play with a Lens for as little as $50 per day.
    2. Pay for an audience-targeted Lens served directly in our camera for as little as $40,000 for 12 months with an agreed upon CPM. See a Case Study here!
    3. Pay a flat fee to takeover Snapchat on a single day, reaching all users in the first position Lens in the camera. Pricing depends on reach and expected impressions for that day. See a Case Study here!
    Please note Shoppable AR is available on options 2 and 3.
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  • Hey Natasha,

    Where do I contact somebody to get the Shoppable AR feature with option 2 or 3?


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  • Hi Andrew,

    For more information about to how to pay to promote a Lens, please visit our Business Help center here. For specific inquiries, please use the form in the Business Help center here.


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  • Thanks Kaitlyn

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We're here to help! We just need a little bit of information...

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!