Submission problem / update not working
I tried submitting a lens and the window just hung on the 'Back to App' screen, so I tried someone's suggestion of rebooting my mac, but that didn't work either. I updated to the latest version of Lens Studio but it won't open anymore, I get the error below - can anyone advise please? I'm running OSX 10.10.5
Process: Lens Studio [9607]
Path: /Applications/Lens Studio.app/Contents/MacOS/Lens Studio
Identifier: com.Snap.LensStudio
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Lens Studio [9607]
User ID: 501
Date/Time: 2018-03-05 10:09:57.360 +0000
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: 1D4868E7-F080-92DC-95C4-6BCF1A171B99
Sleep/Wake UUID: 93E2BB93-5B26-401E-8AF2-FE81B50B384C
Time Awake Since Boot: 19000 seconds
Time Since Wake: 2100 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @rpath/libquazip.1.dylib
Referenced from: /Applications/Lens Studio.app/Contents/MacOS/Lens Studio
Reason: no suitable image found. Did find:
/Applications/Lens Studio.app/Contents/MacOS/../Frameworks/libquazip.1.dylib: code signature invalid for '/Applications/Lens Studio.app/Contents/MacOS/../Frameworks/libquazip.1.dylib'
Binary Images:
0x7fff639d7000 - 0x7fff63a0d887 dyld (353.2.3) <B1B370A5-479F-3533-8AD7-97B687D4F989> /usr/lib/dyld
0x7fff845c7000 - 0x7fff84e26ff7 com.apple.CoreGraphics (1.600.0 - 788.3) <875FBF24-D90E-36B1-9F7A-AF984E8943D9> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff854f9000 - 0x7fff8550aff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff8690c000 - 0x7fff8690cfff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff86e08000 - 0x7fff86e35fff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8703f000 - 0x7fff8703ffff com.apple.Accelerate (1.10 - Accelerate 1.10) <F1B96A61-7E4B-31BD-A35B-BA7EF1F16EF4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff87b4c000 - 0x7fff88061ffb com.apple.JavaScriptCore (10600 - 10600.8.7) <480CDC12-5A1C-321C-B32F-673F0B3BA8F9> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8a5c2000 - 0x7fff8a723fff com.apple.avfoundation (2.0 - 889.210) <E1F0F203-6EA6-3CFA-BC6C-F372F273D6C5> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8a724000 - 0x7fff8b2a5ff7 com.apple.AppKit (6.9 - 1348.17) <E485D56D-3E72-34B7-99BB-BFDEE2D07BF5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8bc94000 - 0x7fff8be44ff3 com.apple.QuartzCore (1.10 - 361.19) <F815B60E-75E3-3263-BE93-27A49882CF58> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8d5ef000 - 0x7fff8d920fff com.apple.Foundation (6.9 - 1154) <49EE64E1-9F53-35D1-A481-2EFE2789B254> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8ea34000 - 0x7fff8eacbfff com.apple.CoreMedia (1.0 - 1562.238) <B24BDB25-1203-380D-95B7-0A3FEB25521E> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff903e2000 - 0x7fff903e2fff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 20 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1067 MHz, 0x859B, 0x435438473353313333394D2E4D3136464E00
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1067 MHz, 0x859B, 0x435438473353313333394D2E4D3136464E00
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD HUA722010CLA330, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: Hub
USB Device: Touro Desk 3.0
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: iPhone
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:
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Update: the latest version opens on Yosemite now, but the submission window still hangs >
Comment actions -
Hey Neil,
Happy to hear the latest version fixed your original problem, but let's look into this secondary issue.
When you see this window is it after you've clicked the purple continue or was it already greyed out?
Cheers,
KaitlynComment actions -
It's after I click it.
Comment actions -
The same happens when I try to visit the 'My Lenses' window too btw.
Thanks
Comment actions -
Hey Neil,
Looks like this might be an issue with the security in your Snapchat account. I'll follow up with you offline to see how we can help.
Cheers,
KaitlynComment actions
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