The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Not able to animate my 3D exported from blender

Follow
Avatar
Permanently deleted user
Snap Lens Network Member Lens Studio Team

Hello everyone,

I'm trying to make my very first animated lens, and I'm not able to animate it.

I exported as a .fbx from blender (where the animation works fine), my lens imported correctly on lens studio, even the "animation files", but nothing moves.

And actually, I read the documentation, but I've absolutly not idea where to search first, and how to solve that problem.

It can help, so here are some pictures :

https://ibb.co/cr6UDH

 

Well, I would be grateful if someone could help me, but I've no idea where to look first...

Thank you guys

0
  • Avatar
    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    Just a little up ;)

    Thanks

    Comment actions Permalink
  • Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi David,

    Happy to help you figure out your animation issues.  Have you taken a look at our guide on playing 3D animation? 

    https://lensstudio.snapchat.com/guides/scripting/playing-3d-animation/

    Playing animation in Lens Studio requires a short script which we provide in the guide linked above. Let me know if that works for you.

    Best,
    Kaitlyn

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It