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Problems importing 3D model

  • Importing the same file in Unity3D gives this result

    C´mon Lens studio! You can do better! ;)


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  • Hey Jelmer,

    In order for Lens Studio to recognize your material, you need to bake your materials from any 3D software to textures.

    Make sure your textures saved as PNG or JPEG file format and also when your exporting your model make sure to check the "Embed Media" check box.




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  • Ok thanks, but the main issue here is the 3D model itself, it is all over the place...  :/ Any idea why?

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  • Hey Jelmer,

    Is your model skinned? If it's skinned object you need to reset Xform before skinning process.

    You can reset your Xform using this guide.




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  • Thanks, no it is not skinned.. it's simple poly objects.. It does have custom pivot point locations and one arm is mirrored and certain objects are children of other objects.

    This is pretty unexpected result though, especially since Unity can read the FBX perfectly fine, so it is something that is not working well with Lens Studio unfortunately.. 


    I can't use lens studio like this.. 

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  • I am having the same issues. Something is happening with the pivots and it jumbles the model like crazy. Any help would be greatly appreciated!

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  • I have the same problem, I can't import a group of objects with only a scale animation on the group/dummy from 3dsmax. everything has an Xform applied. I try everything (center pivots, or everything at 0 or all childs objects with the same parents pivots). I really need help !

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Happy creating!