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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Flash of missing texture when chaining cameras on older devices
    • Permanently deleted user
    • August 29, 2018 19:23
    2 comments
  • Access to Face Mask Grid and Opacity Textures
    • Tom MD
    • August 29, 2018 16:52
    2 comments
  • My Lense Dashboard Mobile
    • Permanently deleted user
    • August 28, 2018 19:01
    2 comments
  • Lens Dashboard not worked "No Lenses here, yet!"
    • yougraph
    • August 27, 2018 12:13
    • Edited
    4 comments
  • Enable the tap command only after a certain event
    • Permanently deleted user
    • August 26, 2018 10:21
    8 comments
  • How to create a snappable?
    • Permanently deleted user
    • August 25, 2018 09:59
    1 comment
  • My lenses down?
    • Permanently deleted user
    • August 24, 2018 12:07
    2 comments
  • The analytics for our lens aren't updating ?
    • Permanently deleted user
    • August 21, 2018 22:29
    2 comments
  • Can I keep the size aspect ratio between a Face Inset and a Billboard?
    • Dweeh
    • August 21, 2018 18:18
    1 comment
  • Snap lens
    • Permanently deleted user
    • August 20, 2018 19:04
    1 comment
  • project was not opened!
    • Permanently deleted user
    • August 17, 2018 10:01
    1 comment
  • Add a background behind the user's face
    • Permanently deleted user
    • August 15, 2018 23:18
    4 comments
  • [BUG] Submission "Edit Preview" not working
    • Permanently deleted user
    • August 13, 2018 23:42
    1 comment
  • Locking Y and X Rotation when locked to position of face?
    • Topher Welsh
    • August 13, 2018 16:28
    1 comment
  • World Scale Units
    • Permanently deleted user
    • August 13, 2018 05:19
    4 comments
  • How can I make the eyes behind one big Cyclope eye inset disappear?
    • Permanently deleted user
    • August 12, 2018 22:17
    • Edited
    1 comment
  • How can I attach Sprite Objects to the corner of the screen?
    • Permanently deleted user
    • August 11, 2018 11:21
    • Edited
    1 comment
  • Any Indian developers/studios working on creating lenses?
    • Permanently deleted user
    • August 11, 2018 05:45
    2 comments
  • Trouble Converting GIF's images into lense studio (Please help)
    • Blakeb056
    • August 11, 2018 02:44
    2 comments
  • Context Cards
    • Permanently deleted user
    • August 09, 2018 00:25
    1 comment
  • Draw path and have 3D object follow path
    • Topher Welsh
    • August 08, 2018 17:18
    1 comment
  • Particles behind body
    • Permanently deleted user
    • August 08, 2018 02:45
    4 comments
  • Video not playing until up close
    • ashley fletcher
    • August 07, 2018 16:39
    6 comments
  • Date and time
    • Ivona
    • August 06, 2018 23:28
    1 comment
  • Triggering 2d animation to play onEvent, and reverse...
    • Topher Welsh
    • August 06, 2018 21:16
    8 comments
  • How to Stop Looping Face Animation?
    • CyreneQ
    • August 05, 2018 04:18
    6 comments
  • My Lenses "Scans"
    • Ryan McCrone
    • August 03, 2018 15:39
    2 comments
  • Post Effect and Face Retouching on Camera Texture Sprite Layer
    • Permanently deleted user
    • August 02, 2018 16:35
    2 comments
  • Animated textures on 3d models?
    • SammyGDrake
    • August 02, 2018 15:39
    2 comments
  • Better teeth whitening?
    • SammyGDrake
    • August 02, 2018 15:36
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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