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  • How to scale uniformly?
    • Chris
    • October 31, 2018 03:46
    3 comments
  • Oops! Something went wrong while displaying this page! I Can't upload my Lens I'm working on.
    • bookworm_s7
    • October 30, 2018 23:55
    1 comment
  • Can we use Segmentation (Portrait Shoulder) to preview t-shirts?
    • Shariq
    • October 28, 2018 21:52
    5 comments
  • Video texture Lens Invalid
    • Bram van de Ven
    • October 28, 2018 10:42
    8 comments
  • Introducing Snap Camera! Featured
    • Kaitlyn Benitez-Strine
    • October 26, 2018 18:49
    1 comment
  • Cannot delete prefab meshes and animations
    • Permanently deleted user
    • October 26, 2018 14:26
    18 comments
  • 2D anchoring
    • ashley fletcher
    • October 25, 2018 16:33
    3 comments
  • Combining a background segmentation texture with a Face tracked 3D mesh
    • Permanently deleted user
    • October 25, 2018 08:09
    2 comments
  • When can we get the Cat Lense Template?
    • MeowChickenFish
    • October 25, 2018 05:05
    1 comment
  • How to find a specific lens?
    • Ani Oakley
    • October 25, 2018 00:42
    1 comment
  • Community Lenses
    • Permanently deleted user
    • October 23, 2018 17:20
    1 comment
  • Marker w/ Snapcode, can you use an animated gif instead of 3d models?
    • Colin Tucker
    • October 23, 2018 16:13
    1 comment
  • Multiple templates
    • Permanently deleted user
    • October 23, 2018 12:09
    1 comment
  • Promotion Query
    • Neel's Music Corner
    • October 23, 2018 09:17
    1 comment
  • Issues Importing
    • Matthew Podolak
    • October 23, 2018 07:34
    1 comment
  • Best video format/codec for textures?
    • Permanently deleted user
    • October 22, 2018 15:56
    • Edited
    1 comment
  • Change the Sky with Sky Segmentation! Featured
    • Jonathan Solichin
    • October 20, 2018 00:02
    4 comments
  • Smoke or Ember Particle Downloads?
    • Permanently deleted user
    • October 19, 2018 20:58
    6 comments
  • Introducing Lens Studio 1.7 Featured
    • Natasha Weinstein
    • October 18, 2018 16:00
    0 comments
  • Detect Portrait or Landscape
    • Permanently deleted user
    • October 17, 2018 15:59
    2 comments
  • profile lens creator
    • yougraph
    • October 16, 2018 11:39
    • Edited
    4 comments
  • Updates on Creator Profile pages?
    • Rhonda
    • October 15, 2018 22:04
    • Edited
    1 comment
  • More lens statistics
    • Permanently deleted user
    • October 15, 2018 12:08
    1 comment
  • Getting a snap code before lens being published, and liking two lenses with the same code?
    • Permanently deleted user
    • October 15, 2018 12:15
    • Edited
    5 comments
  • cropping gif in lens
    • laralontoc
    • October 15, 2018 01:16
    1 comment
  • Using face motion to drive 3D facial animation
    • Permanently deleted user
    • October 13, 2018 21:23
    1 comment
  • Surface Tracking Grid Size
    • Permanently deleted user
    • October 12, 2018 04:48
    1 comment
  • paintable Opacity Mask
    • Permanently deleted user
    • October 10, 2018 09:37
    1 comment
  • Question about Scans
    • Ryan McCrone
    • October 09, 2018 18:16
    1 comment
  • Substance Painter export problem
    • Permanently deleted user
    • October 09, 2018 14:12
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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