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Promotion Query

  • Hi Neel's Music Corner,

    You can pay to promote your Lens at any investment level! There are three ways to promote Lenses on Snapchat:

    1. Use Snapchat's self-serve tools to bid on ads where users can 'Swipe Up' (our version of a click) on video or photo ads to play with a Lens for as little as $50 per day here

    2. Pay for an audience-targeted Lens served directly in our camera with an agreed upon CPM. This is now available through Reach x Frequency buying in self-serve for approved clients in the following countries: US, UK, FR, KSA. See a Case Study here

    3. Pay a flat fee to takeover Snapchat on a single day, reaching all users in the first position Lens in the camera. Pricing depends on reach and expected impressions for that day. See a Case Study here

    For more information about to how to pay to promote a Lens, please visit our Business Help center here

    As for your other questions, I'm not clear what you mean by Community Carousel, can you share a screenshot of the section you mean? Also, as of our latest update you can now use markers to unlock a Lens experience, but you currently need to first scan the Snapcode to unlock the latter experience. Check out the Marker Template to get started.


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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!