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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Using the same project to publish a community lens and a sponsored lens
    • Darren Walls
    • December 04, 2018 05:02
    2 comments
  • Having trouble with texture on one specific piece of my model.
    • Cemo8785
    • December 04, 2018 01:13
    8 comments
  • Are there any examples that can help me build a snowball fight game?
    • scott
    • December 03, 2018 19:12
    0 comments
  • User Input photo
    • Vincent Cheng
    • December 02, 2018 15:35
    3 comments
  • I can't open My Lenses
    • Joury
    • December 01, 2018 06:44
    1 comment
  • Custom Draw Order (i.e. Ignore Z-Depth)?
    • Donovan
    • December 01, 2018 02:36
    • Edited
    2 comments
  • importing gifs from gifphy
    • zahrabbas
    • November 29, 2018 18:33
    1 comment
  • Bug? Cannot get tracking on rear camera to work when switching from front camera.
    • Mike G.
    • November 28, 2018 22:15
    2 comments
  • Every time I import an FBX the materials are appearing as purple
    • Jason Bramsden
    • November 28, 2018 13:57
    1 comment
  • Mac or PC
    • tyleeseeuh
    • November 27, 2018 23:08
    1 comment
  • Creator avatar > Possible to use our own visual as creator avatar ?
    • benoit
    • November 27, 2018 10:26
    3 comments
  • You GPU is not supported
    • mrgreekyle
    • November 27, 2018 05:33
    1 comment
  • BUG: Find Usage Doesn't Work With Prefabs
    • Donovan
    • November 26, 2018 23:30
    1 comment
  • BUG: Hard Crash When Applying/Reverting new Component on Prefab
    • Donovan
    • November 26, 2018 23:55
    • Edited
    3 comments
  • Glow around a face effect
    • Mike G.
    • November 26, 2018 21:34
    3 comments
  • Snapchat Lens Camera Getting Started / Livestream Test
    • ChrisEditing
    • November 24, 2018 22:16
    0 comments
  • Lens Rejected?
    • SJS1905
    • November 23, 2018 19:05
    5 comments
  • project icon not changing
    • Chad Slaney
    • November 23, 2018 18:15
    15 comments
  • mac: importing obj and fbx models - textures not recognized
    • Image Fatale
    • November 22, 2018 21:01
    3 comments
  • Teeth
    • ashley fletcher
    • November 22, 2018 16:17
    3 comments
  • How to Instantiate a Second Copy of Model?
    • Donovan
    • November 22, 2018 02:48
    • Edited
    1 comment
  • "Update from Source" Closes Floating Resources Panel?
    • Donovan
    • November 30, 2018 19:59
    • Edited
    2 comments
  • BUG: Shift + Click Multiple Selection in Resources Panel Icon View Deselects Immediately
    • Donovan
    • November 22, 2018 01:35
    1 comment
  • BUG: Unable to Delete Imported Models?
    • Donovan
    • November 22, 2018 01:30
    • Edited
    4 comments
  • BUG: Cannot Drag & Drop Material into Material Slot if No Existing Material
    • Donovan
    • November 21, 2018 20:44
    2 comments
  • Duplicate Naming Gives Nonsensical Increments?
    • Donovan
    • November 30, 2018 18:35
    • Edited
    2 comments
  • Filter support
    • James
    • November 21, 2018 10:01
    1 comment
  • Eyes and mouth isolated on background
    • ceroes
    • November 21, 2018 07:00
    2 comments
  • Webview inside a lens
    • Daniel Manchev
    • November 20, 2018 08:09
    1 comment
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Asmaa
    • November 20, 2018 00:15
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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