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What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

Hi Mohammed,
Currently all Lenses submitted through Lens Studio are public by nature. While it's not currently possible for you to make Lenses private we recommend you turn the Lenses off as well as use obscure names to avoid them being found, shared easily.
Best,
Kaitlyn
Thanks Kaitlyn.
I was hoping that there is a way since I am planning on creating lenses to sell them and it's not a good idea to have them out there for anyone to use. Specially that i will be uploading them for customers.
I hope Snapchat team would consider the option of submitting them privately.
Regards,
Same, I do a lot of test lenses that aren't ready yet, but need to send them out to people to test out. Would be great to have them private.