The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Segmentation with headwear is missing
    • Anders Weile
    • February 28, 2019 22:52
    2 comments
  • Twitch stream today at 6pm PST
    • Natasha Weinstein
    • February 28, 2019 17:36
    1 comment
  • Big issues with Huawei Mate20 Pro
    • Hamad al-jassim
    • February 28, 2019 10:39
    1 comment
  • tracking pupils + skin shades
    • Daniel Ashman
    • February 28, 2019 00:52
    • Edited
    2 comments
  • Lens Studio Facebook Group
    • Dominique
    • February 27, 2019 19:36
    0 comments
  • Texture map not correct
    • alex monteiro
    • February 26, 2019 17:31
    1 comment
  • Trying to have 3D glasses OVER Facepaint... they are blending
    • Topher Welsh
    • February 26, 2019 10:59
    1 comment
  • The lenses size is different between iphone and samsung
    • Raqeeb Imad
    • February 26, 2019 03:00
    1 comment
  • Twitch steam featuring the Marker Template this Thursday!
    • Natasha Weinstein
    • February 26, 2019 00:29
    0 comments
  • OBS Virtual Cam not selectable
    • Alan Nafarrete
    • February 25, 2019 21:34
    31 comments
  • Daz3D Export Guide
    • Amir Alavi
    • February 25, 2019 19:49
    2 comments
  • Considering Leaving Lens Studio Forever
    • Dominique
    • February 25, 2019 01:44
    14 comments
  • how to chop off pieces of a face and some more
    • Image Fatale
    • February 23, 2019 03:05
    2 comments
  • Lens Rejection for "Copyright Content"
    • Caleb Lugo
    • February 22, 2019 21:25
    1 comment
  • Wie finde ich ein Snaplenses?
    • Janine Alscher
    • February 22, 2019 20:20
    1 comment
  • Impossible de publier sur lensStudio
    • L'Ouragan Sharky
    • February 22, 2019 08:41
    1 comment
  • Lens Icon
    • andie_delacruz
    • February 22, 2019 05:47
    3 comments
  • face mask anomoly
    • Image Fatale
    • February 21, 2019 16:55
    3 comments
  • Lens copyright violation... need help
    • Colin Tucker
    • February 21, 2019 00:38
    4 comments
  • Lens effect frosted
    • Takinours
    • February 20, 2019 17:39
    • Edited
    6 comments
  • 2D animation size
    • Dmitry Menshaev
    • February 20, 2019 13:09
    • Edited
    2 comments
  • Lens Studio Face retouch
    • Tauguylar brice
    • February 19, 2019 19:00
    4 comments
  • 3D Guides
    • Dominique
    • February 21, 2019 20:37
    • Edited
    4 comments
  • Blinking And Mouth Movements
    • Dominique
    • February 18, 2019 10:44
    4 comments
  • what text are ppl using when they create fourhead lens
    • M _
    • February 17, 2019 21:51
    1 comment
  • can i use text/call to actions and voice over in snap AR lenses?
    • tonie tannous
    • February 16, 2019 14:02
    1 comment
  • statistics like "views" and "scans" doesnt appear
    • Babacar Diop
    • February 15, 2019 19:13
    • Edited
    1 comment
  • How to make 3d model move by tap interaction?
    • Steven Fu
    • February 14, 2019 20:47
    4 comments
  • Unlock lens is ON by default?
    • Luis Mejia
    • February 14, 2019 16:20
    1 comment
  • Face Image Picker edit
    • Mohamed Ouahbi
    • February 13, 2019 22:46
    1 comment
  • «
  • ‹
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It