hello Snapchat
I would like to adress a issue concerning my lenses.
I created a lens name "Sonko President" but i dont get any feedback from the insights like "the number of views" or "scans" or "Share" and those data are extremely important to have a visibility of our product.
And from the first lens I created i got those numbers but not for the new one I created which only displays "-"
Best regards
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Babacar,
The statistics on My Lenses are updated once every 24 hours and they need to reach a tally of "5" in each Views, Scans and Shares before they are visible at all.
Let me know if you have anymore questions on this and I'd be happy to further assist.
Cheers,
Karolina