Hi all,
Quick question, I have 3 lenses, but only 1 is showing up in the Creator Profile -
https://lensstudio.snapchat.com/creator/BjnAKfVXi1W78PSM8zcsag
In My Lenses (desktop app), all 3 are live, and have views and scans, but only the first is on the Creator Profile.
Any ideas if I'm missing a step to get them onto the Creator Profile?
Cheers,
Dean
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi,
OK, so as far as I can tell, all 3 lenses are suitable for 13+.
For the Christmas lens, we do have rights to use that music. It was bought / licenced from a stock library.
Can these be added? It would be great to have an online catalogue of all lenses that's all.
Thanks,
Dean
Hey Punch Digital,
Happy to look into this issue offline with you. I just sent you a ticket for us to follow up within.
Cheers,
Kaitlyn
Hi, I'm having the exact same issue. I never got to see my lenses in my profile and I get no results when searching them in Snap Camera, even when it says they are approved.
https://lensstudio.snapchat.com/creator/kumOuCDmh5dB6HgEoYob4Q
Any extra info on that? I can't figure this out :(
Hi Andre,
Not all Lenses are searchable in Snap Camera and/or visible in your profile, especially if you've just launched the Lens and it hasn't been shared enough via the Snapcode/Lens link. For additional tips on how to optimize sharing your Lens, check out this Guide.
Happy Creating,
Karolina
Hi All,
Good News! You can now unlock a Lens by its Lens Link in the latest version of Snap Camera. This means, you can find your Lens by pasting the Lens link into the search bar in Snap Camera as soon as the Lens is live.
Download it here!
Happy creating!
That's great news!! Thanks a lot!
I will try as soon as possible.
(it didn't happen before)
The link is still not working. I paste it and it doesn't show up. Is it because I clicked on "deny" when opened the app?...
Ok, I finally made it work. It wasn't the lens ID but the lens 'link' that was sent to my email... a bit confusing but, is working now, so, thanks!
Hi Andre,
Glad it worked out!
Cheers,
Karolina