Lenses not showing in Creator Profile

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Punch Digital
Snap Lens Network Member Lens Studio Team

Hi all,

Quick question, I have 3 lenses, but only 1 is showing up in the Creator Profile -

https://lensstudio.snapchat.com/creator/BjnAKfVXi1W78PSM8zcsag

 

In My Lenses (desktop app), all 3 are live, and have views and scans, but only the first is on the Creator Profile.

Any ideas if I'm missing a step to get them onto the Creator Profile?

Cheers,
Dean

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    Punch Digital
    Snap Lens Network Member Lens Studio Team

    Hi,

    OK, so as far as I can tell, all 3 lenses are suitable for 13+.

    For the Christmas lens, we do have rights to use that music. It was bought / licenced from a stock library.

    Can these be added? It would be great to have an online catalogue of all lenses that's all.

    Thanks,
    Dean

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Punch Digital, 

    Happy to look into this issue offline with you. I just sent you a ticket for us to follow up within.

    Cheers,
    Kaitlyn

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    Andre Mari Coppola
    Snap Lens Network Member Lens Studio Team

    Hi, I'm having the exact same issue. I never got to see my lenses in my profile and I get no results when searching them in Snap Camera, even when it says they are approved.

    https://lensstudio.snapchat.com/creator/kumOuCDmh5dB6HgEoYob4Q

     

     

    Any extra info on that? I can't figure this out :(

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Andre,

    Not all Lenses are searchable in Snap Camera and/or visible in your profile, especially if you've just launched the Lens and it hasn't been shared enough via the Snapcode/Lens link. For additional tips on how to optimize sharing your Lens, check out this Guide.

    Happy Creating,
    Karolina

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi All,

    Good News! You can now unlock a Lens by its Lens Link in the latest version of Snap Camera. This means, you can find your Lens by pasting the Lens link into the search bar in Snap Camera as soon as the Lens is live.

    Download it here!

    Happy creating!

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    Andre Mari Coppola
    Snap Lens Network Member Lens Studio Team

    That's great news!! Thanks a lot!

    I will try as soon as possible.

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    Andre Mari Coppola
    Snap Lens Network Member Lens Studio Team

     (it didn't happen before)

    The link is still not working. I paste it and it doesn't show up. Is it because I clicked on "deny" when opened the app?...

     

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    Andre Mari Coppola
    Snap Lens Network Member Lens Studio Team

    Ok, I finally made it work. It wasn't the lens ID but the lens 'link' that was sent to my email... a bit confusing but, is working now, so, thanks!

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Andre,

    Glad it worked out!

    Cheers,

    Karolina

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