We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Your Lens "gadeer" has been rejected.
Thanks for submitting your Lens "gadeer". Unfortunately, it violates our guidelines and has been rejected. Please note that if you were updating an existing lens, the previous version is still live.
Reason for rejection:
Potentially offensive to a particular group of individuals
Please review our Community Guidelines and Lens Submission Guidelines, then resubmit your Lens once it meets the guidelines.
Thanks for building Lenses with Lens Studio! If you have any questions
Hi aljaaz albarq,
Thank you for reaching out!
Could you please provide us with the Lens ID and we would be happy to take a deeper look.
I Submitted over 10 lenses and they rejected all of them I even submitted and empty lens and they reject it also
hi mont97der Abbas
If you think your lens got rejected for no reason, please reach out to the lens studio team by sending them a email to firstname.lastname@example.org
make sure to include lens id so they can investigate
You can find it under the lens snapcode.