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video import - get resolution error even at a multiple of 16

  • Hey Image Fatale,

    I just made a video with the setting that you just described and everything worked fine on my side as you can see in the image below:

    I used h264 and low profile for the video.

    Can you please try again and make sure your video settings are fine.

    If you still have problems importing it, please share the file so I can investigate.




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  • Hi Amir,

    Thanks for your quick reply.

    I installed lens studio on my windows laptop (Windows 10 home edition- 64-bit) and now I can import the above mentioned file.

    Maybe a mac issue then?
    My macbook pro runs on os high sierra. 2017 model.
    Will be updating it this week to mojave.
    See if that helps.

    Wondering if you are using a mac?





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  • Hey Image Fatale,

    I'm glad that you get it working on Mac.

    Yes I tried on Mac and it worked fine. What I suggest is to reinstall your Lens Studio to the latest version and see if its works.


    Please let me know if it worked.




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  • Well, no, i got it working on windows.
    Running lens studio 1.7 on both mac and windows.
    Updated to mojave and will test to see if that does the trick on mac.


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  • update: Same problem continues on my mac laptop.

    Update macOS to Mojave v10.14.1
    Deleted all of lens studio (including extensions, like pref.).
    Downloaded and re-installed. v1.7  - No Luck.

    So, what's up with the mac version?


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  • Hey Image Fatale,

    Could you please post your exact Memory and Graphics details by following the instructions here?


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  • Hey Image Fatale,

    Can you also please share your video file and project files so we can investigate on it?



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  • Hello Amir,

    Here is the link to the video file.

    Thanks for the follow-up.


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  • Hey Karen,

    So I just checked your file and found out the problem is with your video's Pixel Aspect Ratio which was set to HDV 1080/DVCPRO HD 720.

    Lens Studio only support Square Pixels for Aspect Ratio.

    All you need to do is to change your video's Pixel Aspect Ratio to Square Pixels and re render your video.

    Hope this will help you.



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  • Cool. Thanks.

    I'll try again.

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