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my pairing isn't working with snapcode

  • Hey hrg1,

    Do you know which Snapchat version your phone is running as Lens Studio requires at least version 10.28 of Snapchat. 

    You can check what version of Snapchat you have by:

    1. Opening Snapchat
    2. Tapping the Profile icon in the top-left to go to the Profile screen
    3. Tapping the gear in the top-right to go to the Settings page
    4. Scrolling to the bottom (even past the "Log Out" button)
    5. Holding the scroll so that you can see the Snapchat version

    Also what type of phone are you using specifically?


    Comment actions Permalink
  • Hi, I'm using a Samsung Galaxy S6


    Snapchat version is uptodate >> v10.44.5.0

    and the current version of Lens Studio installed.

    Any ideas how to resolve this?

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!