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Recieved a notification from Team Snapchat

  • Hi Neel's Music Corner, 

    While it isn't possible to utilize Snapchat's chat system to promote Lenses, there are still a couple ways you can promote the Lenses you make both for free and/or with money behind it.

    To organically boost a Lens's popularity, I recommend posting it on the "Share Your Lens" section of the forum or other social sites as recommended in this guide. Alternatively, there are three ways to pay to promote your Lenses on Snapchat:

    1. Use Snapchat's self-serve tools to bid on ads where users can 'Swipe Up' (our version of a click) on video or photo ads to play with a Lens for as little as $50 per day.
    2. Pay for an audience-targeted Lens served directly in our camera with an agreed upon CPM. See a Case Study here! This is now available through Reach x Frequency buying in self-serve for approved clients in the following countries: US, UK, FR, KSA.
    3. Pay a flat fee to takeover Snapchat on a single day, reaching all users in the first position Lens in the camera. Pricing depends on reach and expected impressions for that day. See a Case Study here!



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  • I had received such a chat. That's why I wanted to know more about such partnership. 

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We're here to help! We just need a little bit of information...

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!