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Video not playing until up close

  • Also seems to play if i zoom in on the camera which is strange.

    It might be that the mesh has to take up enough space on the screen to start visibly playing the animation?

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  • Hey Ashley,

    That sounds odd. I'll follow up with you offline for us to take a deeper look. Be on the lookout for a Zendesk email coming your way!

    Cheers,
    Kaitlyn

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  • Was this ever resolved? I'm having the same issue - additionally, once the video texture is playing, if I tilt the camera at and angle or slowly back away, it starts to blend the video with the first frame, creating an (unwanted) ghosting effect.

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  • Hey Eric,

    Ashley never actually replied to my offline thread so I figured he was able to fix it. Since it's still an issue for you I will follow up with you offline to gather more details.

    Cheers,
    Kaitlyn

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  • Hello, is there a solution to this issue? I am having the same problem right now.

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  • Hey just in case anyone else comes across this, the solution for me turned out to be the size of the video file. When I got it to around 1mb (in lens studio) it worked for me!

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We're here to help! We just need a little bit of information...

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

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Operating System: Windows 10 (64 bit); MacOS 10.11+

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