The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Video not playing until up close

  • Also seems to play if i zoom in on the camera which is strange.

    It might be that the mesh has to take up enough space on the screen to start visibly playing the animation?

    Comment actions Permalink
  • Hey Ashley,

    That sounds odd. I'll follow up with you offline for us to take a deeper look. Be on the lookout for a Zendesk email coming your way!


    Comment actions Permalink
  • Was this ever resolved? I'm having the same issue - additionally, once the video texture is playing, if I tilt the camera at and angle or slowly back away, it starts to blend the video with the first frame, creating an (unwanted) ghosting effect.

    Comment actions Permalink
  • Hey Eric,

    Ashley never actually replied to my offline thread so I figured he was able to fix it. Since it's still an issue for you I will follow up with you offline to gather more details.


    Comment actions Permalink
  • Hello, is there a solution to this issue? I am having the same problem right now.

    Comment actions Permalink
  • Hey just in case anyone else comes across this, the solution for me turned out to be the size of the video file. When I got it to around 1mb (in lens studio) it worked for me!

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!