The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Giving a filter or lens to a client(third party)

  • Hi JD,

    Currently to submit a Lens you would need the entire Lens project folder (including the final FBX files, original artwork, etc.). If you don't want to provide all of your source files, you could submit the Lens for them with their account information, or submit the Lens under your account but change your display name before submission to be the name of the client.

    Cheers,
    Kaitlyn

    Comment actions Permalink
  • thank you.

     

    Comment actions Permalink

  • If I am making lenses for someone else, how, exactly, do I share it for them?  Or how do I change my login from my personal one to theirs? so it looks like they posted it.  

    Here's the details: I've been building lenses under my own account, but now I am making one for a client and they would prefer it not be labeled with my name.  I created an account specifically for the client and will be handing over the login info to them when I'm done. They don't want to have any part in the dev, they just want to play with it :)   I saw where I can save the project files and open them back up to post them, but how do I get Lens Studio to post to the client account instead of mine?  Is there a way to force a new login screen at startup so I can switch users?  Or is there an editable "published by" text box somewhere that I'm missing?

    thanks! -Mindy

    Comment actions Permalink
  • Hi Mindy,

    At the top of the "My Lenses" Window you can log out by clicking the button in the top right of the page. Then use the credentials in the client account you created to log in and submit the Lens as normal.

    Make sure the Display name of the account is what's desired by the client as that is what gets shown in the context card.

    Cheers,
    Kaitlyn

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!