Copyright Documentation

  • Hey Deb,

    Currently there is no way to submit any "proof" of having the rights to use content with a Lens submission, but please do reach out here if you believe your Lens was rejected in error and we'll work to see how we can fix.

    Cheers,
    Kaitlyn

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  • We are creating lenses for a client and need to make sure the lenses don't get rejected.  How can we avoid this?  We need a foolproof way of proving we have rights to both characters and music. What do you recommend?

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  • Hi Deb,

    I recommend giving yourself a buffer time of two days before the Lens due date, but in case you run into any issues you can contact me directly. I'll follow up with you in a separate email with my contact information.

    Cheers,
    Kaitlyn

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  • We are at a critical time in production and need to get the lenses to the client.  Both lenses have been rejected today for copyright issues.  Can someone please help ASAP?

     

    Lens ID's:

    b80393ac-7e40-4116-9c50-36334f9b5b90

    6fc6c0a4-3134-44fd-bb56-a2a72d90336c

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  • Hi Deb,

    I'm following up with you offline regarding this.

    Cheers,
    Kaitlyn

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  • Hi there,

    Happy to help!

    I'll follow up with you via email.

    Cheers,

    Karolina

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  • After 15 hours of correspondence and nothing really I am impressed by you I send from the email of my account at SnapChat and you tell me to send directly from it how come ?, adding to the fact that a wonderful company like Snap is not accepted to have a technical support like this, I feel very sad to be ignored the all of this time plus dealing with me this way .

     

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  • Hi amam357,

    We are always happy to help!

    We are looking into this and will follow up with you in our email thread.

    Cheers,

    Karolina

     

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