• Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi Bayader,

    Thanks for letting us know about this issue. Are you possibly using non-alphanumeric characters for file names for any of the resources in your Lens? We're trying to track down an issue with that, can you let us know if you are? If so can you change the file names to include only alphanumeric characters and see if that fixes your problems?

    Thanks,
    Kaitlyn

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  • Avatar
    Bayader
    Snap Lens Network Member Lens Studio Team

    you mean the work file? well, i use Arabic letters

    but the lenses names as they appear for users  i use numbers

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  • Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi Bayader,

    Yes the resource/ work files (not the Lens names). Can you try replacing the Arabic letters with English ones to see if it fixes the "forever loading" problem? If so, please do report back so we can inform our engineers of the issue.

    Thanks,
    Kaitlyn

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