i have these two lenses they are live but they keep "loading"and i don't know why this keeps happening to me :(
these are the links
1/ https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=a040df2e3e6641328a285cde806fca34&metadata=01
2/ https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=38b4a41acd044e0a964a5359f9a45c12&metadata=01
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Bayader,
Thanks for letting us know about this issue. Are you possibly using non-alphanumeric characters for file names for any of the resources in your Lens? We're trying to track down an issue with that, can you let us know if you are? If so can you change the file names to include only alphanumeric characters and see if that fixes your problems?
Thanks,
Kaitlyn
you mean the work file? well, i use Arabic letters
but the lenses names as they appear for users i use numbers
Hi Bayader,
Yes the resource/ work files (not the Lens names). Can you try replacing the Arabic letters with English ones to see if it fixes the "forever loading" problem? If so, please do report back so we can inform our engineers of the issue.
Thanks,
Kaitlyn