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  • project icon not changing
    • Chad Slaney
    • November 23, 2018 18:15
    15 comments
  • Ibb on Ice
    • Berkay Dalkiran57
    • November 23, 2018 16:23
    0 comments
  • API get request
    • Ahmed Gamal
    • November 23, 2018 11:51
    0 comments
  • Invisible UI
    • Anrick
    • November 23, 2018 03:59
    3 comments
  • mac: importing obj and fbx models - textures not recognized
    • Image Fatale
    • November 22, 2018 21:01
    3 comments
  • Teeth
    • ashley fletcher
    • November 22, 2018 16:17
    3 comments
  • How can I place an object from image detection(a portal) to device tracking surface?
    • miguel saldaña
    • November 22, 2018 05:32
    3 comments
  • How to Instantiate a Second Copy of Model?
    • Donovan
    • November 22, 2018 02:48
    • Edited
    1 comment
  • Update from Source for Multiple Selected FBX Files
    • Donovan
    • November 22, 2018 01:51
    0 comments
  • "Update from Source" Closes Floating Resources Panel?
    • Donovan
    • November 30, 2018 19:59
    • Edited
    2 comments
  • BUG: Shift + Click Multiple Selection in Resources Panel Icon View Deselects Immediately
    • Donovan
    • November 22, 2018 01:35
    1 comment
  • Click & Drag for Numerical Inputs (e.g. Virtual Sliders)
    • Donovan
    • November 22, 2018 00:21
    0 comments
  • BUG: Unable to Delete Imported Models?
    • Donovan
    • November 22, 2018 01:30
    • Edited
    4 comments
  • BUG: Cannot Drag & Drop Material into Material Slot if No Existing Material
    • Donovan
    • November 21, 2018 20:44
    2 comments
  • Add Multiple Selection Support for Materials to Inspector
    • Donovan
    • November 21, 2018 20:31
    1 comment
  • Duplicate Naming Gives Nonsensical Increments?
    • Donovan
    • November 30, 2018 18:35
    • Edited
    2 comments
  • Persistent Import Settings when Importing Multiple FBXs
    • Donovan
    • November 21, 2018 19:51
    0 comments
  • Auto-start Rename for New Folders & Enter/Return Shortcut to Rename
    • Donovan
    • November 21, 2018 19:34
    0 comments
  • Filter support
    • James
    • November 21, 2018 10:01
    1 comment
  • Eyes and mouth isolated on background
    • ceroes
    • November 21, 2018 07:00
    2 comments
  • 3D Object Fade After Animation Complete
    • Jessie Heintz
    • November 21, 2018 04:22
    3 comments
  • Tap visibility.
    • Xen
    • November 20, 2018 19:51
    3 comments
  • ROBTICS MJCET
    • ifrahurrahman
    • November 20, 2018 17:39
    0 comments
  • Webview inside a lens
    • Daniel Manchev
    • November 20, 2018 08:09
    1 comment
  • Hi, I'm developing a game and would like to know the possibility to change the function of the start button
    • lenslab
    • November 20, 2018 03:57
    7 comments
  • Hearts
    • Khaterine De la cruz
    • November 20, 2018 03:11
    1 comment
  • Error when publishing Lens
    • Rosalinda Rafael
    • November 20, 2018 03:11
    1 comment
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Asmaa
    • November 20, 2018 00:15
    3 comments
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • November 19, 2018 21:28
    11 comments
  • Mclovin lens from superbad Become Mclovin!
    • Nick lamela
    • November 18, 2018 03:05
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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