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  • importing gifs from gifphy
    • zahrabbas
    • November 29, 2018 18:33
    1 comment
  • Time
    • ashley fletcher
    • November 29, 2018 11:57
    4 comments
  • Bug? Cannot get tracking on rear camera to work when switching from front camera.
    • Mike G.
    • November 28, 2018 22:15
    2 comments
  • Trying to use TweenTransform to arc a ball as it moves from one side of the screen to the other
    • Permanently deleted user
    • November 28, 2018 20:46
    1 comment
  • Alt / Option to Scale from Center in 2D Views
    • Permanently deleted user
    • November 28, 2018 19:24
    0 comments
  • Auto-Unfold and Scroll to Reveal New Objects in Objects Panel and Resources Panel
    • Permanently deleted user
    • November 28, 2018 19:00
    1 comment
  • Change Icon in Objects Panel to Indicate Object is a Prefab Instance
    • Permanently deleted user
    • November 28, 2018 18:47
    0 comments
  • Location
    • ashley fletcher
    • November 28, 2018 17:32
    3 comments
  • Every time I import an FBX the materials are appearing as purple
    • Permanently deleted user
    • November 28, 2018 13:57
    1 comment
  • error
    • Permanently deleted user
    • November 28, 2018 13:36
    5 comments
  • Mac or PC
    • mxdmediazachry
    • November 27, 2018 23:08
    1 comment
  • How can I reference SceneObjects from my script?
    • Permanently deleted user
    • November 27, 2018 20:43
    1 comment
  • Throwing objects into other objects
    • Permanently deleted user
    • November 27, 2018 17:36
    2 comments
  • Creator avatar > Possible to use our own visual as creator avatar ?
    • Permanently deleted user
    • November 27, 2018 10:26
    3 comments
  • YOUNIVERSE
    • Dylon Fiala
    • November 27, 2018 07:26
    0 comments
  • You GPU is not supported
    • mrgreekyle
    • November 27, 2018 05:33
    1 comment
  • BUG: Find Usage Doesn't Work With Prefabs
    • Permanently deleted user
    • November 26, 2018 23:30
    1 comment
  • BUG: Hard Crash When Applying/Reverting new Component on Prefab
    • Permanently deleted user
    • November 26, 2018 23:55
    • Edited
    3 comments
  • Glow around a face effect
    • Mike G.
    • November 26, 2018 21:34
    3 comments
  • Change text in material in facemask
    • Permanently deleted user
    • November 26, 2018 16:28
    2 comments
  • Random delay for duplicated 2D animations
    • Moe
    • November 25, 2018 12:39
    2 comments
  • Snapchat Lens Camera Getting Started / Livestream Test
    • ChrisEditing
    • November 24, 2018 22:16
    0 comments
  • Lens Rejected?
    • SJS1905
    • November 23, 2018 19:05
    5 comments
  • project icon not changing
    • Chad Slaney
    • November 23, 2018 18:15
    15 comments
  • Ibb on Ice
    • Permanently deleted user
    • November 23, 2018 16:23
    0 comments
  • API get request
    • Permanently deleted user
    • November 23, 2018 11:51
    0 comments
  • Invisible UI
    • Anrick
    • November 23, 2018 03:59
    3 comments
  • mac: importing obj and fbx models - textures not recognized
    • Image Fatale
    • November 22, 2018 21:01
    3 comments
  • Teeth
    • ashley fletcher
    • November 22, 2018 16:17
    3 comments
  • How can I place an object from image detection(a portal) to device tracking surface?
    • Permanently deleted user
    • November 22, 2018 05:32
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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