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  • rotateTowards amount parameter
    • Deb Catalano
    • December 09, 2018 01:37
    1 comment
  • Becoming an official lens creator
    • tyleeseeuh
    • December 09, 2018 00:41
    4 comments
  • Version Control With Lens Studio
    • Weston Harper
    • December 08, 2018 21:10
    1 comment
  • Orange heart 🧡
    • Lisapierard1
    • December 08, 2018 16:28
    1 comment
  • Keeping two billboards proportionate to each other
    • Jessie Heintz
    • December 08, 2018 05:34
    2 comments
  • Scale and Pan events are getting triggered as Tap events
    • Deb Catalano
    • December 07, 2018 22:21
    1 comment
  • Request: Crawling Tarantula
    • Lucas
    • December 07, 2018 20:33
    0 comments
  • Make it Possible to Reorder or Sort Resources
    • Donovan
    • December 07, 2018 19:09
    • Edited
    1 comment
  • Adding object to lens built with Face Particles Template
    • Andrew Gooss
    • December 07, 2018 15:42
    1 comment
  • When I'm angry
    • Aaron Clifford
    • December 07, 2018 04:40
    0 comments
  • Asset Filesize Inspector to solve "This lens is invalid"
    • Donovan
    • December 07, 2018 00:35
    • Edited
    0 comments
  • Mapping a face inset to a 3d Object
    • Duncan
    • December 06, 2018 09:07
    1 comment
  • Wrong Argument Number Count
    • Jessie Heintz
    • December 06, 2018 22:42
    • Edited
    18 comments
  • Best Gif creator
    • Tauguylar brice
    • December 05, 2018 20:03
    2 comments
  • Video texture has unwanted ghosting/blending effect
    • Eric Decker
    • December 05, 2018 18:33
    1 comment
  • Mouth Opened Trigger works only after the second time I open my mouth
    • Ryan McCrone
    • December 05, 2018 18:24
    3 comments
  • Scan a card then visualice the lens
    • jaimeclaure
    • December 05, 2018 17:05
    1 comment
  • 3D Model Shaking
    • Elli Raynai
    • December 05, 2018 15:54
    8 comments
  • Geolocation data
    • Daniel Manchev
    • December 05, 2018 09:51
    1 comment
  • label countdown
    • James
    • December 05, 2018 08:53
    2 comments
  • Merging Sprites
    • Clemence Anne Fayard
    • December 05, 2018 03:26
    1 comment
  • Colour hair
    • Darren Walls
    • December 05, 2018 01:07
    1 comment
  • 3d eyelashes
    • Mike G.
    • December 04, 2018 16:41
    3 comments
  • Vertical Mirror Effect
    • SG Cruzz
    • December 04, 2018 14:50
    4 comments
  • Using the same project to publish a community lens and a sponsored lens
    • Darren Walls
    • December 04, 2018 05:02
    2 comments
  • Having trouble with texture on one specific piece of my model.
    • Cemo8785
    • December 04, 2018 01:13
    8 comments
  • Why is my billboard's binding point being converted to 0 here?
    • scott
    • December 03, 2018 23:33
    1 comment
  • Multiple Lenses in One Lens
    • Gamze Inanc
    • December 03, 2018 19:27
    3 comments
  • Are there any examples that can help me build a snowball fight game?
    • scott
    • December 03, 2018 19:12
    0 comments
  • beach vibe lens
    • Ana Casciello
    • December 03, 2018 06:18
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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