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  • Upside Down Preview
    • Permanently deleted user
    • January 13, 2019 04:35
    3 comments
  • How can I improve the face mask on my lens? (example included)
    • Kevinhabich
    • January 13, 2019 02:18
    1 comment
  • Does Snap Camera have an API?
    • Kevinhabich
    • January 13, 2019 01:44
    1 comment
  • color correction lenses
    • Permanently deleted user
    • January 12, 2019 17:17
    1 comment
  • Hand Recognition
    • da.rch
    • January 12, 2019 10:16
    1 comment
  • Shadow Caster and Reciever on same Object?
    • Permanently deleted user
    • January 11, 2019 15:47
    1 comment
  • cannot publish lens
    • Bookishilla
    • January 10, 2019 21:53
    2 comments
  • Multi face Photo or Paint
    • Takinours
    • January 12, 2019 13:37
    • Edited
    2 comments
  • Local Live Testing
    • Permanently deleted user
    • January 10, 2019 03:17
    1 comment
  • Full Screen Preview Button in Lens Studio
    • Permanently deleted user
    • January 10, 2019 03:13
    1 comment
  • my lens isn't on snap camera
    • Hyped_md
    • January 08, 2019 19:17
    5 comments
  • Common problem I'm coming across.
    • da.rch
    • January 08, 2019 09:20
    2 comments
  • Stitch Lens
    • Sawyer.liam
    • January 08, 2019 03:39
    0 comments
  • Space trip Lens
    • lenslab
    • January 08, 2019 03:04
    1 comment
  • Is it possible to take a photo through scripting?
    • Permanently deleted user
    • January 08, 2019 00:58
    2 comments
  • Lenses for animal faces (Cats, Dogs)
    • Tom Geurts
    • January 07, 2019 14:36
    2 comments
  • Queen face filter
    • Permanently deleted user
    • January 07, 2019 12:23
    • Edited
    1 comment
  • Snapchat Lens Creator DISCORD
    • da.rch
    • January 07, 2019 07:26
    6 comments
  • Lens Stats
    • da.rch
    • January 07, 2019 06:30
    0 comments
  • What can i do lens
    • Permanently deleted user
    • January 06, 2019 10:40
    1 comment
  • trending/stats issues across all lenses
    • ashley fletcher
    • January 06, 2019 09:59
    4 comments
  • Official Lens Creator Questions
    • Mrcallumking
    • January 05, 2019 15:37
    15 comments
  • image detection issue
    • Permanently deleted user
    • January 04, 2019 18:20
    • Edited
    1 comment
  • Project Saving Glitch
    • da.rch
    • January 04, 2019 15:48
    1 comment
  • output from camera in circle
    • Permanently deleted user
    • January 03, 2019 10:24
    • Edited
    4 comments
  • 2D billboard disappearing after certain time?
    • isaac_mirg
    • January 03, 2019 03:34
    3 comments
  • Lens stats
    • mxdmediazachry
    • January 02, 2019 21:12
    1 comment
  • Ugly and funny
    • nataliejparry5
    • January 02, 2019 09:23
    0 comments
  • Lens Rejection
    • lenslab
    • January 02, 2019 06:26
    2 comments
  • Tap on a 2D button
    • Permanently deleted user
    • January 01, 2019 17:57
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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