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  • Change mesh or sprite object with code
    • Permanently deleted user
    • January 29, 2019 13:50
    6 comments
  • How To Map A Dog's Face
    • Permanently deleted user
    • January 29, 2019 02:05
    2 comments
  • Filter
    • Permanently deleted user
    • January 28, 2019 14:09
    1 comment
  • Try my new pizza time filter inspired by the pizza slices game
    • Permanently deleted user
    • January 28, 2019 05:30
    0 comments
  • Dramatic Makeup Snap Lens!
    • Permanently deleted user
    • January 28, 2019 05:02
    0 comments
  • Getting a Gif to appear when you open your mouth?
    • Permanently deleted user
    • January 28, 2019 02:50
    5 comments
  • Can't Pair with Studio
    • arman.mar
    • January 27, 2019 18:18
    5 comments
  • how I can to portrait lens
    • Mohammed Alshaya
    • January 26, 2019 20:01
    1 comment
  • Lens Not Discoverable in Snap Camera
    • Permanently deleted user
    • January 25, 2019 16:25
    2 comments
  • record lens WITH audio
    • Image Fatale
    • January 25, 2019 15:15
    3 comments
  • Shop Now Button in Lens
    • Permanently deleted user
    • January 25, 2019 12:05
    1 comment
  • Mask
    • Permanently deleted user
    • January 24, 2019 11:42
    2 comments
  • Time Displacement/ Slit Scan Lens
    • ashley fletcher
    • January 24, 2019 09:47
    1 comment
  • Lens not findable in Snapcamera
    • Permanently deleted user
    • January 24, 2019 07:21
    1 comment
  • Robot Girl Gear Head with Voice Changer
    • cyberfemfaces
    • January 24, 2019 06:15
    0 comments
  • Mouth opened trigger - animation not playing. Does play on autoplay though.
    • Permanently deleted user
    • January 23, 2019 23:34
    4 comments
  • Is there a way to invert Occluder Material?
    • Permanently deleted user
    • January 23, 2019 22:53
    2 comments
  • My First Lens - The Eyes
    • Permanently deleted user
    • January 23, 2019 20:05
    • Edited
    0 comments
  • Rejected lens
    • ashley fletcher
    • January 23, 2019 12:52
    2 comments
  • using Face Texture on 3d object in World view
    • Permanently deleted user
    • January 22, 2019 21:31
    2 comments
  • My lens does not show up in Snap camera
    • Velibor Marhofer
    • January 22, 2019 08:20
    1 comment
  • 300 IQ Lens
    • Permanently deleted user
    • January 21, 2019 23:16
    0 comments
  • Increase RAM usage?
    • haxhi-bekaj
    • January 21, 2019 21:17
    0 comments
  • 2 markers in frame
    • Ben Paruzynski
    • January 21, 2019 19:46
    7 comments
  • Feather edges of sprite
    • Permanently deleted user
    • January 21, 2019 15:33
    2 comments
  • Sans lens
    • Permanently deleted user
    • January 21, 2019 15:10
    1 comment
  • Search by Lens ID within Snap Camera
    • Permanently deleted user
    • January 21, 2019 02:09
    2 comments
  • What Else Can I Do? Snap Camera Search Visibility
    • Permanently deleted user
    • January 21, 2019 01:57
    7 comments
  • To be continued meme lens!
    • Permanently deleted user
    • January 20, 2019 22:37
    0 comments
  • Old Retro style lens
    • haxhi-bekaj
    • January 20, 2019 22:11
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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