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  • Lens Studio Filter Rejection (original content)
    • DNApr
    • December 12, 2019 05:39
    0 comments
  • I HAVE A PROBLEM PLEASE HELP ME
    • madline21_03
    • December 11, 2019 17:25
    2 comments
  • How to get skin color from the camera into a mask dynamically?
    • Tilman Bartelsmeyer
    • December 11, 2019 11:49
    1 comment
  • Rojko Mziry
    • Rojko Mziry
    • December 11, 2019 01:49
    0 comments
  • How do I add text then make it disappear?
    • maryamfasina
    • December 10, 2019 22:32
    1 comment
  • Kylo's Revenge (Cinematic Lens)
    • JAK
    • December 10, 2019 19:53
    0 comments
  • Je crée des propil Snapchat enfin des idées de photos pour votre compte.
    • Lili le chaton
    • December 10, 2019 18:15
    1 comment
  • How to apply a snapchat lens on a video instead of a webcam
    • inconnurandom
    • December 10, 2019 12:10
    1 comment
  • Neck Attachment not fitting well
    • Jaymie San Miguel
    • December 10, 2019 10:55
    0 comments
  • Check out my lenses!
    • maddichollett14
    • December 10, 2019 00:29
    0 comments
  • Screen Text
    • athb.almsha3r
    • December 09, 2019 23:50
    0 comments
  • Screen Image Rejection
    • k540076
    • December 08, 2019 10:54
    1 comment
  • valerio mazzei
    • Michela Mueller
    • December 07, 2019 15:46
    0 comments
  • Yoda Lens
    • Jean Gallant
    • December 06, 2019 02:14
    0 comments
  • shrunken head Lens
    • Rbeaudi
    • December 05, 2019 20:35
    1 comment
  • This Lens contains brand imagery associated with Snap Inc.
    • Colin Tucker
    • December 05, 2019 17:23
    2 comments
  • Slider/picker that can change color and/or 2D-object on the screen? HELP!
    • Jamie Rachel
    • December 05, 2019 16:53
    4 comments
  • Portal Lens Issues
    • JAK
    • December 04, 2019 21:25
    1 comment
  • How to import model with bloom effect
    • JAK
    • December 04, 2019 21:09
    0 comments
  • Body Occluder
    • JAK
    • December 04, 2019 17:30
    2 comments
  • Can't see Snap Camera output on OBS
    • alon hadar
    • December 04, 2019 08:48
    1 comment
  • i made a lens but don't know if it's good
    • Santos Lopez
    • December 04, 2019 05:31
    0 comments
  • Something new #must check share if u like
    • Navi Khaira
    • December 04, 2019 01:34
    0 comments
  • Danny Tiara
    • Jean Gallant
    • December 04, 2019 01:20
    0 comments
  • Lesson 3: Create lenss LUTs filter
    • rashed almansoori
    • December 03, 2019 22:18
    0 comments
  • I can't seem to set an opacity texture on my PBR material
    • Elliot Sverin
    • December 03, 2019 21:52
    2 comments
  • How to import .mtl files
    • JAK
    • December 03, 2019 18:14
    0 comments
  • رايكم
    • Sultan Faez
    • December 03, 2019 12:14
    0 comments
  • TWEENING driving me craaazy !!!!
    • just me
    • December 03, 2019 03:21
    4 comments
  • Multiple controllers
    • Tanya Welters
    • December 02, 2019 11:17
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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