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  • Bacon!!!!!
    • j.patn
    • April 16, 2021 18:25
    2 comments
  • Steak!!!!
    • j.patn
    • April 16, 2021 18:23
    2 comments
  • [3D & Face Texture] Icosphere Face on Snapchat !
    • Maxime. C
    • April 16, 2021 15:28
    1 comment
  • Tap On Screen To Change Script
    • fxk
    • April 16, 2021 14:13
    0 comments
  • [3D & Face Texture] Square Face on Snapchat !
    • Maxime. C
    • April 16, 2021 13:37
    0 comments
  • Dark Vibes
    • Joker68ie
    • April 16, 2021 11:11
    0 comments
  • Low FPS in Snap Camera on Windows 10
    • Muyan
    • April 16, 2021 09:55
    3 comments
  • [Guide] Send Photo from Gallery New Edition 2021
    • hamzaharoon1314
    • April 16, 2021 07:47
    0 comments
  • Animated Face 3D
    • fxk
    • April 16, 2021 06:13
    0 comments
  • FaceErase Alpha channel?
    • gerafine
    • April 16, 2021 03:26
    3 comments
  • Animated Earth 3D with 360 view
    • fxk
    • April 16, 2021 03:14
    0 comments
  • public creator
    • xozi_yak
    • April 16, 2021 02:32
    0 comments
  • public creator
    • xozi_yak
    • April 16, 2021 02:32
    0 comments
  • public creator
    • xozi_yak
    • April 16, 2021 02:30
    0 comments
  • Elapsed time
    • shirin anlen
    • April 15, 2021 23:40
    0 comments
  • Lens 2
    • shaho-it
    • April 15, 2021 22:44
    0 comments
  • lens new
    • shaho-it
    • April 15, 2021 22:40
    0 comments
  • 2 bug in snapchat and api
    • shaho-it
    • April 15, 2021 21:52
    1 comment
  • Bug in snapchat i want help to fixed
    • shaho-it
    • April 15, 2021 21:44
    1 comment
  • love snap
    • Arne VDB
    • April 15, 2021 20:34
    • Edited
    0 comments
  • 3D CUBED ANIMATION HEAD
    • fxk
    • April 15, 2021 19:38
    0 comments
  • 3D BATMAN Fat Head
    • fxk
    • April 15, 2021 19:37
    0 comments
  • 3D SPIDERMAN HEAD
    • fxk
    • April 15, 2021 19:35
    0 comments
  • 3D Mona Lisa Face
    • fxk
    • April 15, 2021 19:34
    0 comments
  • 3D Chees in face Animation
    • fxk
    • April 15, 2021 19:34
    0 comments
  • 3D Homer Paint
    • fxk
    • April 15, 2021 19:32
    0 comments
  • 3D Alien Head
    • fxk
    • April 15, 2021 19:31
    0 comments
  • The Matrix 3D
    • fxk
    • April 15, 2021 19:30
    0 comments
  • 3D Spartan Helmet
    • fxk
    • April 15, 2021 19:28
    0 comments
  • 3D SAW HEAD
    • fxk
    • April 15, 2021 19:27
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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