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  • Lens for Art Festival. I dare you to try it.
    • Permanently deleted user
    • January 20, 2019 20:44
    2 comments
  • Apollo 11
    • Dylon Fiala
    • January 20, 2019 14:29
    3 comments
  • “Ur a Star”
    • Permanently deleted user
    • January 20, 2019 12:14
    0 comments
  • sprite disappear
    • josephl.ee
    • January 20, 2019 07:01
    1 comment
  • How do you make your own community snap lens
    • Permanently deleted user
    • January 19, 2019 22:10
    2 comments
  • Gilets jaunes filter
    • Mega tht
    • January 19, 2019 14:11
    0 comments
  • Lens is LIVE, but not searchable in Community Lenses
    • Permanently deleted user
    • January 19, 2019 13:16
    3 comments
  • option to choose old lens
    • arabian_horse1
    • January 19, 2019 13:12
    1 comment
  • Geometrical Mime Lens
    • cyberfemfaces
    • January 18, 2019 15:53
    0 comments
  • Creating a Script to play different animations based on what user selects
    • Permanently deleted user
    • January 18, 2019 15:07
    7 comments
  • Animation is backward when importing from Blender
    • Scott Sheils
    • January 18, 2019 14:29
    1 comment
  • Can't find my Snapchat Lens
    • Permanently deleted user
    • January 18, 2019 10:52
    • Edited
    1 comment
  • Lens is LIVE, but not searchable in Community Lenses
    • Permanently deleted user
    • January 17, 2019 16:01
    2 comments
  • Animation options missing on FaceTriggerAnim script outside of Trigger template
    • Permanently deleted user
    • January 17, 2019 14:09
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2bad4e1aec174e8f92816b10584501b2&metadata=01
    • Permanently deleted user
    • January 17, 2019 12:25
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=e02847e59ecb4a7bb1b6de94bbc8b765&metadata=01
    • Permanently deleted user
    • January 17, 2019 12:19
    0 comments
  • mood
    • Permanently deleted user
    • January 17, 2019 12:14
    0 comments
  • أمي
    • Permanently deleted user
    • January 17, 2019 12:08
    0 comments
  • Bad bit filter
    • spencer_irvin3
    • January 16, 2019 19:01
    0 comments
  • got email saying its live but its not
    • Permanently deleted user
    • January 16, 2019 15:22
    1 comment
  • How does this work
    • Permanently deleted user
    • January 16, 2019 07:24
    1 comment
  • Issues with an audio trigger
    • Permanently deleted user
    • January 15, 2019 21:06
    5 comments
  • Lens Studio wont open due to old OSX
    • Permanently deleted user
    • January 15, 2019 15:03
    1 comment
  • Snapchat Animated Menu UI
    • da.rch
    • January 15, 2019 10:18
    2 comments
  • I can't find my lens when is search it
    • Diametric
    • January 15, 2019 02:16
    5 comments
  • Putting Snapcode on poster
    • Permanently deleted user
    • January 14, 2019 19:03
    4 comments
  • Audio Visualizer
    • da.rch
    • January 14, 2019 11:26
    1 comment
  • 0.00mb lens size
    • da.rch
    • January 14, 2019 10:59
    • Edited
    1 comment
  • Bright FIlter Lens
    • Permanently deleted user
    • January 13, 2019 16:09
    0 comments
  • More preview stock footage
    • Brandon / Apoc
    • January 13, 2019 14:33
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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