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  • new dark lens
    • Permanently deleted user
    • February 21, 2019 01:50
    0 comments
  • Lens copyright violation... need help
    • Colin Tucker
    • February 21, 2019 00:38
    4 comments
  • Lens effect frosted
    • Takinours
    • February 20, 2019 17:39
    • Edited
    6 comments
  • How to check visibility of the sprite?
    • Permanently deleted user
    • February 20, 2019 16:07
    3 comments
  • 2D animation size
    • Permanently deleted user
    • February 20, 2019 13:09
    • Edited
    2 comments
  • Lens Studio Face retouch
    • Tauguylar brice
    • February 19, 2019 19:00
    4 comments
  • 3D Guides
    • Dominique
    • February 21, 2019 20:37
    • Edited
    4 comments
  • Blinking And Mouth Movements
    • Dominique
    • February 18, 2019 10:44
    4 comments
  • what text are ppl using when they create fourhead lens
    • Permanently deleted user
    • February 17, 2019 21:51
    1 comment
  • smh my head
    • Permanently deleted user
    • February 17, 2019 21:50
    0 comments
  • can i use text/call to actions and voice over in snap AR lenses?
    • Permanently deleted user
    • February 16, 2019 14:02
    1 comment
  • statistics like "views" and "scans" doesnt appear
    • Babacar Diop
    • February 15, 2019 19:13
    • Edited
    1 comment
  • Snapcamera On PC Has Text Backwards
    • Dominique
    • February 15, 2019 09:15
    1 comment
  • How to make 3d model move by tap interaction?
    • Permanently deleted user
    • February 14, 2019 20:47
    4 comments
  • Unlock lens is ON by default?
    • Permanently deleted user
    • February 14, 2019 16:20
    1 comment
  • Ibbenbüren brummt
    • Permanently deleted user
    • February 14, 2019 12:00
    0 comments
  • Face Image Picker edit
    • Kanz
    • February 13, 2019 22:46
    1 comment
  • Valentines Lens
    • dannymarree
    • February 13, 2019 15:56
    0 comments
  • Snapchat (restaurant-shop-etc..) filters ..
    • I Abdulrahman
    • February 13, 2019 02:59
    1 comment
  • combining segmentation with post effect and face sprite
    • Image Fatale
    • February 12, 2019 18:27
    5 comments
  • Barbie Background
    • Permanently deleted user
    • February 11, 2019 22:35
    0 comments
  • Grabbing local weather?
    • Permanently deleted user
    • February 11, 2019 11:30
    2 comments
  • Lenses not showing in Creator Profile
    • Punch Digital
    • February 11, 2019 10:25
    9 comments
  • So Horny - Happy Valentines
    • Punch Digital
    • February 11, 2019 10:20
    0 comments
  • How to optimize snap camera
    • hibnuhishath
    • February 10, 2019 18:56
    1 comment
  • how to make wings
    • Mohammed Alshaya
    • February 10, 2019 15:53
    1 comment
  • The force is strong with this one
    • Permanently deleted user
    • February 10, 2019 03:15
    0 comments
  • Can't find lens on SnapCam
    • Permanently deleted user
    • February 09, 2019 18:14
    12 comments
  • where can I find dusty grain or white dust gif
    • Mohammed Alshaya
    • February 09, 2019 10:09
    3 comments
  • Problem, reject my lens
    • Permanently deleted user
    • February 08, 2019 20:15
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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