The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Snapchat names
    • da.rch
    • December 31, 2018 19:47
    1 comment
  • How do I upload my first lens?
    • Permanently deleted user
    • December 31, 2018 05:05
    1 comment
  • 2x2 Grid Lens, Mirrored Ghost, Prettifier, and Big Chungus Lenses!
    • Mrcallumking
    • December 29, 2018 21:36
    0 comments
  • Not seeing option to add new Label
    • Permanently deleted user
    • December 29, 2018 02:44
    1 comment
  • "Script is undefined"
    • Mrcallumking
    • December 27, 2018 22:21
    • Edited
    6 comments
  • Sort by File Size
    • da.rch
    • December 27, 2018 19:10
    1 comment
  • SnapButton
    • Permanently deleted user
    • December 26, 2018 10:56
    5 comments
  • New Lens.Take a flower shower🌹
    • Permanently deleted user
    • December 25, 2018 10:04
    0 comments
  • How to Become a CREATOR
    • Permanently deleted user
    • December 24, 2018 23:02
    1 comment
  • My first lens, uploaded on 2018.12.16 got rejected?
    • Permanently deleted user
    • December 24, 2018 20:42
    1 comment
  • lenses preview in creator profile page
    • Permanently deleted user
    • December 23, 2018 17:27
    1 comment
  • Louis Vuitton Crown
    • Blakeb056
    • December 22, 2018 18:29
    0 comments
  • How do I lock the Z axis on a 3d Object or even lock the Z Axis on Head Binding?
    • Permanently deleted user
    • December 21, 2018 17:27
    2 comments
  • Disclosure Art Lens
    • Permanently deleted user
    • December 21, 2018 10:18
    0 comments
  • 【AD question】Ad to Lens
    • lenslab
    • December 20, 2018 10:54
    3 comments
  • retro snapchat filters
    • sandycyrus
    • December 20, 2018 02:01
    0 comments
  • BUG? Changing the render layer of a instantiated prefab.
    • weston.mitchell
    • December 19, 2018 20:29
    2 comments
  • Bikini Board
    • Permanently deleted user
    • December 19, 2018 10:34
    0 comments
  • Can't see FPS with newest Snapchat release
    • Deb Catalano
    • December 18, 2018 17:43
    4 comments
  • Retouch ghosting
    • ashley fletcher
    • December 18, 2018 12:24
    • Edited
    1 comment
  • Lens Studio process never stops (bug)
    • Permanently deleted user
    • December 18, 2018 11:24
    1 comment
  • Testing in-work lenses with Snap Camera
    • Permanently deleted user
    • December 17, 2018 23:39
    1 comment
  • Does updating a lens in Lens Studio change the snapcode associated to it?
    • Permanently deleted user
    • December 17, 2018 21:55
    2 comments
  • Our 2nd Snap Lens, Interactive Power Drill
    • Prabuddha Paul
    • December 17, 2018 21:36
    • Edited
    0 comments
  • Thank all of you so much!!!
    • Permanently deleted user
    • December 17, 2018 20:45
    0 comments
  • I was feeling a little "bah-humbug" so I made Krampus
    • Aaron Clifford
    • December 17, 2018 18:48
    0 comments
  • CREATOR PROFILE
    • yougraph
    • December 17, 2018 18:42
    5 comments
  • Lens stuck at "In Review"
    • Aaron Clifford
    • December 17, 2018 16:48
    1 comment
  • My first lens! - Vintage Camera post effect
    • Permanently deleted user
    • December 16, 2018 21:22
    0 comments
  • about view, scan, share
    • Permanently deleted user
    • December 16, 2018 20:21
    2 comments
  • «
  • ‹
  • 507
  • 508
  • 509
  • 510
  • 511
  • 512
  • 513
  • 514
  • 515
  • 516
  • 517
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It