We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
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Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Thanks for reporting this Deb along with all those details. I've informed the engineers to investigate; we will work hard to fix soon.
Best,
Kaitlyn
Just wanted to add on to this too.
This seems to be happening with newer taller devices. Something to do with UI placement of the "Cogwheel" icon for FPS, and RAM, etc.
Would love to have this fixed asap! Thanks snap team!
Hello,
Since the last Snapchat app update on the phone last week, we now see the same problem : the "settings" button is not visible anymore, so we can't test the FPS.
Is there any other way of testing it ? It's important because a Lens may be rejected if it's too slow.
Thanks.
Hi there,
Thank you for reporting this!
We are aware of this issue and working on a fix in the near future.
Cheers,
Karolina