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  • stretch image
    • Permanently deleted user
    • February 08, 2019 14:14
    • Edited
    1 comment
  • Help regarding changing the custom sprite in sunglasses by tapping
    • Neel's Music Corner
    • February 08, 2019 12:00
    1 comment
  • Why don't any of my lenses appear on my profile?
    • Pedro Cruz
    • February 07, 2019 14:48
    7 comments
  • I can't search my lens on Snap camera!
    • Permanently deleted user
    • February 07, 2019 10:52
    2 comments
  • Change sunglasses when tappes
    • Permanently deleted user
    • February 07, 2019 08:55
    1 comment
  • do not promote mode
    • mxdmediazachry
    • February 06, 2019 16:31
    2 comments
  • Camera Switching
    • Anas Olabi
    • February 06, 2019 15:37
    5 comments
  • AR Object Camera Focus
    • Permanently deleted user
    • February 06, 2019 15:13
    8 comments
  • Combining
    • Permanently deleted user
    • February 05, 2019 23:16
    1 comment
  • 3D Bitmoji
    • Permanently deleted user
    • February 05, 2019 15:32
    1 comment
  • Label not updating
    • ashley fletcher
    • February 05, 2019 15:25
    3 comments
  • Lens rejected
    • da.rch
    • February 05, 2019 06:55
    1 comment
  • How to integrate Lens studio and Snap camera?
    • hibnuhishath
    • February 04, 2019 21:23
    13 comments
  • image transfer inside the game
    • Permanently deleted user
    • February 04, 2019 14:22
    8 comments
  • App crashing
    • ashley fletcher
    • February 04, 2019 10:38
    3 comments
  • Creating 3D Hair Stlye
    • Permanently deleted user
    • February 02, 2019 00:40
    1 comment
  • Lens Exporting
    • Permanently deleted user
    • February 01, 2019 19:35
    2 comments
  • Face Lens Clipping
    • Permanently deleted user
    • February 01, 2019 19:34
    1 comment
  • quite funny video bug - sound echo
    • Image Fatale
    • February 01, 2019 19:42
    • Edited
    2 comments
  • Audio not playing on recording
    • ashley fletcher
    • January 31, 2019 18:02
    3 comments
  • Lens Studio Twitch Stream - Thursday 1/31 at 6pm PST
    • Kaitlyn Benitez-Strine
    • November 15, 2019 18:18
    • Edited
    1 comment
  • Maintenace
    • Mehdi281
    • January 31, 2019 15:42
    1 comment
  • Zodiac
    • Dylon Fiala
    • January 31, 2019 11:53
    0 comments
  • Is it possible to make lenses for glasses?
    • thehumanpanda11
    • January 31, 2019 01:03
    1 comment
  • importing particles from one project to an other
    • Image Fatale
    • January 31, 2019 17:28
    • Edited
    2 comments
  • Normal map compression
    • Permanently deleted user
    • January 29, 2019 22:12
    2 comments
  • Facepaint - Making a yellow paint a SHINY Gold color
    • Topher Welsh
    • January 29, 2019 21:25
    4 comments
  • how I make bokeh backgrounder
    • Mohammed Alshaya
    • January 29, 2019 19:54
    2 comments
  • Can you use your own glasses for frame material?
    • thehumanpanda11
    • January 29, 2019 18:20
    1 comment
  • How to make lens searchable?
    • Shariq
    • January 29, 2019 15:45
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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