The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • How to Instantiate a Second Copy of Model?
    • Permanently deleted user
    • November 22, 2018 02:48
    • Edited
    1 comment
  • Update from Source for Multiple Selected FBX Files
    • Permanently deleted user
    • November 22, 2018 01:51
    0 comments
  • "Update from Source" Closes Floating Resources Panel?
    • Permanently deleted user
    • November 30, 2018 19:59
    • Edited
    2 comments
  • BUG: Shift + Click Multiple Selection in Resources Panel Icon View Deselects Immediately
    • Permanently deleted user
    • November 22, 2018 01:35
    1 comment
  • Click & Drag for Numerical Inputs (e.g. Virtual Sliders)
    • Permanently deleted user
    • November 22, 2018 00:21
    0 comments
  • BUG: Unable to Delete Imported Models?
    • Permanently deleted user
    • November 22, 2018 01:30
    • Edited
    4 comments
  • BUG: Cannot Drag & Drop Material into Material Slot if No Existing Material
    • Permanently deleted user
    • November 21, 2018 20:44
    2 comments
  • Add Multiple Selection Support for Materials to Inspector
    • Permanently deleted user
    • November 21, 2018 20:31
    1 comment
  • Duplicate Naming Gives Nonsensical Increments?
    • Permanently deleted user
    • November 30, 2018 18:35
    • Edited
    2 comments
  • Persistent Import Settings when Importing Multiple FBXs
    • Permanently deleted user
    • November 21, 2018 19:51
    0 comments
  • Auto-start Rename for New Folders & Enter/Return Shortcut to Rename
    • Permanently deleted user
    • November 21, 2018 19:34
    0 comments
  • Filter support
    • James
    • November 21, 2018 10:01
    1 comment
  • Eyes and mouth isolated on background
    • Permanently deleted user
    • November 21, 2018 07:00
    2 comments
  • 3D Object Fade After Animation Complete
    • Jessie Heintz
    • November 21, 2018 04:22
    3 comments
  • Tap visibility.
    • Permanently deleted user
    • November 20, 2018 19:51
    3 comments
  • ROBTICS MJCET
    • ifrahurrahman
    • November 20, 2018 17:39
    0 comments
  • Webview inside a lens
    • Permanently deleted user
    • November 20, 2018 08:09
    1 comment
  • Hi, I'm developing a game and would like to know the possibility to change the function of the start button
    • lenslab
    • November 20, 2018 03:57
    7 comments
  • Hearts
    • Permanently deleted user
    • November 20, 2018 03:11
    1 comment
  • Error when publishing Lens
    • Permanently deleted user
    • November 20, 2018 03:11
    1 comment
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Permanently deleted user
    • November 20, 2018 00:15
    3 comments
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • November 19, 2018 21:28
    11 comments
  • Mclovin lens from superbad Become Mclovin!
    • Nick lamela
    • November 18, 2018 03:05
    0 comments
  • Snapchat Lens Rejected
    • Permanently deleted user
    • November 17, 2018 15:26
    1 comment
  • Lens Studio crash
    • El-ev11nn
    • November 17, 2018 15:25
    1 comment
  • start button
    • Permanently deleted user
    • November 17, 2018 13:38
    1 comment
  • I want to add custom cloth item, T-Shirt
    • Neel's Music Corner
    • November 17, 2018 11:23
    1 comment
  • Help! Replicating this Distort Lens ๐Ÿ™
    • SHAUNPENDY
    • November 16, 2018 21:57
    • Edited
    4 comments
  • start button
    • Permanently deleted user
    • November 17, 2018 11:55
    • Edited
    5 comments
  • ES6 JS
    • ashley fletcher
    • November 16, 2018 17:23
    3 comments
  • ยซ
  • โ€น
  • 511
  • 512
  • 513
  • 514
  • 515
  • 516
  • 517
  • 518
  • 519
  • 520
  • 521
  • โ€บ
  • ยป

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It