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  • Misspelling
    • Dominique
    • October 01, 2018 01:04
    1 comment
  • Sexiest Man/Woman Alive
    • Dominique
    • October 01, 2018 00:27
    • Edited
    0 comments
  • Pumpkin Mask
    • Dominique
    • October 01, 2018 00:24
    0 comments
  • Clown Mask
    • Dominique
    • October 01, 2018 00:24
    • Edited
    0 comments
  • dizzy heart crown
    • Permanently deleted user
    • October 01, 2018 00:13
    0 comments
  • Lens Statics
    • Ialmosawi84
    • September 30, 2018 20:37
    6 comments
  • Overlay to disappear post-recording
    • Mrcallumking
    • September 30, 2018 19:38
    3 comments
  • Instagram Lense
    • Permanently deleted user
    • September 29, 2018 23:28
    0 comments
  • Authentication Error
    • Mrcallumking
    • September 29, 2018 13:31
    1 comment
  • Face Tattoo Monami Frost Lenz
    • Permanently deleted user
    • September 28, 2018 21:17
    0 comments
  • Png material?
    • Permanently deleted user
    • September 28, 2018 19:23
    • Edited
    2 comments
  • Viewing lens data after it goes live
    • Permanently deleted user
    • September 27, 2018 19:55
    1 comment
  • Limit the framerate on purpose?
    • weston.mitchell
    • September 27, 2018 17:37
    2 comments
  • Stuck in Review Process
    • Herbert
    • September 26, 2018 13:17
    2 comments
  • Help needed with Lens Studio
    • Rastamouse88
    • September 24, 2018 20:53
    1 comment
  • Daz 3D Export Settings
    • Dominique
    • September 24, 2018 04:06
    18 comments
  • Thermal Effect
    • Isaacsanchez321
    • September 23, 2018 21:53
    1 comment
  • Add your photo to a poster & place it in the world!
    • lukalangabriel
    • September 21, 2018 15:13
    2 comments
  • Is this free?
    • Permanently deleted user
    • September 21, 2018 13:11
    2 comments
  • where do I find the "skeleton" component?
    • eL Be
    • September 21, 2018 06:57
    1 comment
  • dinosaurs
    • Permanently deleted user
    • September 21, 2018 00:59
    1 comment
  • Screen FX on approach
    • Permanently deleted user
    • September 20, 2018 21:54
    1 comment
  • Profile Picture
    • Permanently deleted user
    • September 20, 2018 04:01
    2 comments
  • Tween Eye Color
    • PaperTriangles
    • September 18, 2018 00:47
    4 comments
  • Gucci Print Overlay
    • Blakeb056
    • September 17, 2018 01:19
    0 comments
  • My Lens won't load
    • Permanently deleted user
    • September 16, 2018 16:04
    7 comments
  • Supreme x LV Print Overlay Filter
    • Blakeb056
    • September 16, 2018 02:29
    0 comments
  • Missing Community Lens Carousel
    • Neel's Music Corner
    • September 14, 2018 19:39
    1 comment
  • My first lens - Akira's Donuts!
    • Aaron Clifford
    • September 14, 2018 16:03
    0 comments
  • is it possible to fake physics?
    • eL Be
    • September 14, 2018 11:14
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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