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  • Lens Submission Best Practices.
    • eL Be
    • July 06, 2018 12:55
    2 comments
  • what is the Resource Class used for?
    • eL Be
    • July 06, 2018 08:22
    1 comment
  • Particle Scripting
    • eL Be
    • July 06, 2018 07:57
    2 comments
  • Perot Museum of Science and Nature - Pachyrhinosaurus Dinosaur Lens
    • Permanently deleted user
    • July 06, 2018 02:40
    1 comment
  • Lens Stats - Would be nice
    • Permanently deleted user
    • July 06, 2018 02:33
    4 comments
  • Freezing Rotation
    • Abigail Porier
    • July 05, 2018 21:23
    1 comment
  • Body Tracking
    • Abigail Porier
    • July 05, 2018 19:53
    1 comment
  • Getting featured on the Snapchat carousel
    • Permanently deleted user
    • July 05, 2018 17:03
    2 comments
  • Live pixel sorting?
    • carcar999
    • July 04, 2018 21:18
    4 comments
  • Face Mask Opacity Texture feature not working as expected
    • Zach Thomas
    • July 04, 2018 18:06
    • Edited
    2 comments
  • Using my lens as a geolocated filter.
    • Permanently deleted user
    • July 04, 2018 16:06
    • Edited
    1 comment
  • Wrong Aligning of custom Particles in orthographic view
    • eL Be
    • July 04, 2018 08:28
    1 comment
  • Sprites that fade in and out
    • Abigail Porier
    • July 03, 2018 21:58
    4 comments
  • Wonder Woman Lens - DC Comics Challenge
    • Shawn
    • July 03, 2018 21:34
    0 comments
  • BlendShapes Scripting
    • Abigail Porier
    • July 03, 2018 16:08
    2 comments
  • 4th of July Snap Lens
    • romanejaquez
    • July 03, 2018 11:00
    0 comments
  • How to get Transform positions when using binding points
    • Permanently deleted user
    • July 02, 2018 13:00
    1 comment
  • [Potential Bug] Computer shuts down when in sleep mode with Lens Studio running
    • hinick25
    • June 30, 2018 23:44
    1 comment
  • Can I Add a Face Mask to a Face Inset?
    • Tim Kray
    • June 30, 2018 01:17
    3 comments
  • Ski Snap Lenses
    • romanejaquez
    • June 29, 2018 19:03
    1 comment
  • Don't reset lens when switching cameras
    • hinick25
    • June 29, 2018 18:11
    5 comments
  • Syncing Image Sequence with FBX animation
    • Permanently deleted user
    • June 29, 2018 17:56
    5 comments
  • "Super Dodge" My DC Challenge Lens Entry
    • Brandon / Apoc
    • June 28, 2018 21:13
    0 comments
  • Accessing Particle Amount or Spawnduration via script?
    • eL Be
    • June 28, 2018 10:00
    3 comments
  • Alpha/Occluder Error in PBR Material
    • eL Be
    • June 28, 2018 09:00
    • Edited
    8 comments
  • Would like to trigger a face mask on open mouth
    • Permanently deleted user
    • June 27, 2018 11:50
    2 comments
  • DragSelect in Face Stretch?
    • Dweeh
    • June 27, 2018 10:07
    1 comment
  • 2D Animation counting frames doesn´t work.
    • eL Be
    • June 27, 2018 10:05
    2 comments
  • Bloxx - Interactive face lens
    • Bram van de Ven
    • June 27, 2018 09:31
    3 comments
  • Machine Snap Lens
    • romanejaquez
    • June 27, 2018 02:49
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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