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  • Face Mesh to Map Face Texture
    • Permanently deleted user
    • May 25, 2018 16:16
    1 comment
  • High specification
    • sys80
    • May 25, 2018 14:19
    3 comments
  • Promoting Violence and Driving?
    • Nic Burger
    • May 25, 2018 13:49
    1 comment
  • PNG Sequence animation issue
    • Bram van de Ven
    • May 25, 2018 13:08
    4 comments
  • Snap Chat Filter Rejected
    • vincenzo sabotti
    • May 25, 2018 10:21
    2 comments
  • Tweening Face effects
    • Bram van de Ven
    • May 25, 2018 08:54
    6 comments
  • Lens Studio 1.5.1 Crashes at Start Up Screen
    • Ben Hall
    • May 24, 2018 22:06
    1 comment
  • Face effect that reflects light from the skin (e.g. oiled skin)
    • Permanently deleted user
    • May 24, 2018 15:56
    2 comments
  • my lenses try them
    • filterit_aus
    • May 24, 2018 02:16
    0 comments
  • how to make lens with multiple frames ?
    • filterit_aus
    • May 24, 2018 02:08
    2 comments
  • Jeffy
    • Epotter2022
    • May 23, 2018 23:43
    0 comments
  • Snap to Friends
    • lukalangabriel
    • May 23, 2018 22:44
    2 comments
  • Trying to time multiple particles with animation
    • brobeldesign
    • May 23, 2018 21:03
    4 comments
  • Question about face filters!
    • Mandachildress
    • May 23, 2018 15:40
    6 comments
  • Get SceneObject via Script
    • Permanently deleted user
    • May 23, 2018 14:57
    2 comments
  • Pinning vertex groups
    • CritterPro
    • May 23, 2018 09:01
    1 comment
  • Headball World Cup 2018
    • Herzucco Z
    • May 22, 2018 20:43
    • Edited
    2 comments
  • Adding more complex elements to a resubmission.
    • Permanently deleted user
    • May 22, 2018 18:29
    1 comment
  • Cyclops X-Men
    • Permanently deleted user
    • May 22, 2018 14:14
    0 comments
  • My filter is getting rejected many times
    • snapsimar
    • May 21, 2018 01:47
    4 comments
  • Adding words and possibly a background to a Snapchat lens.
    • ladyaliciab
    • May 19, 2018 22:16
    1 comment
  • Close Eye
    • Calvin Wayne
    • May 19, 2018 01:57
    3 comments
  • Lens update keeps getting rejected for usernames
    • Brandon / Apoc
    • May 18, 2018 19:14
    • Edited
    1 comment
  • unexpected Lens error - face trigger
    • Permanently deleted user
    • May 18, 2018 11:48
    5 comments
  • Hawlerakam
    • Permanently deleted user
    • May 18, 2018 01:03
    0 comments
  • Nono
    • Permanently deleted user
    • May 17, 2018 12:27
    • Edited
    0 comments
  • AliA Cool Intro
    • jameslsdaman
    • May 17, 2018 10:49
    0 comments
  • AliA Cool Intro
    • jameslsdaman
    • May 17, 2018 10:47
    0 comments
  • My Lens Studio Countdown/Stopwatch Object Tutorial & Download!
    • Brandon / Apoc
    • May 17, 2018 03:20
    • Edited
    3 comments
  • Iron Man Mask Face Lens that opens and has the HUD
    • Brandon / Apoc
    • May 17, 2018 00:58
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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