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  • Trigger texture change on 3D model
    • Permanently deleted user
    • May 09, 2018 20:31
    5 comments
  • Lens Studio Twitch Stream - Today (5/9) at 3pm PST
    • Travis Chen
    • May 09, 2018 18:46
    • Edited
    2 comments
  • Face mesh exported for reference?
    • Permanently deleted user
    • May 08, 2018 23:31
    2 comments
  • Moving texture coordinates, not just scale
    • Permanently deleted user
    • May 08, 2018 23:16
    7 comments
  • Is it possible to check if detected face has moved to left or right ?
    • Permanently deleted user
    • May 08, 2018 10:24
    6 comments
  • Material change on tap
    • Josh Keeney
    • May 08, 2018 02:52
    5 comments
  • Mouth Opened Animation Trigger
    • Neel's Music Corner
    • May 07, 2018 20:39
    1 comment
  • Timed Photo Lens, Take hands-free pictures!
    • Brandon / Apoc
    • May 07, 2018 16:35
    • Edited
    1 comment
  • How do you add a face to a still image?
    • Permanently deleted user
    • May 07, 2018 11:31
    2 comments
  • live but not working
    • Bayader
    • May 07, 2018 10:00
    3 comments
  • Mantis Colony
    • Dylon Fiala
    • May 07, 2018 08:34
    1 comment
  • On Demand Geofilters
    • Permanently deleted user
    • May 06, 2018 19:07
    1 comment
  • Stop Motion - Create your own animation
    • Brandon / Apoc
    • May 04, 2018 14:00
    4 comments
  • Cute Bat Lens!
    • Permanently deleted user
    • May 04, 2018 13:36
    1 comment
  • Export
    • Calvin Wayne
    • May 03, 2018 23:54
    1 comment
  • Darkening
    • Permanently deleted user
    • May 03, 2018 01:16
    2 comments
  • 3D Transparency?
    • Permanently deleted user
    • May 03, 2018 00:29
    • Edited
    3 comments
  • How do you do the person disappearing effect in a lens?
    • carcar999
    • May 02, 2018 14:11
    6 comments
  • Preview stuck on face
    • Benjamin Sacks
    • May 01, 2018 23:30
    2 comments
  • Shoppable AR
    • Deb Catalano
    • May 01, 2018 20:02
    4 comments
  • Lens Studio crashing when adding PBR material or when trying to add new mesh
    • Austin Bentley
    • May 01, 2018 04:49
    2 comments
  • How Do I Put A Timer Into A Lens?
    • ChrisEditing
    • May 01, 2018 03:01
    4 comments
  • project rejected not violating any rules
    • שניר בוחניק
    • April 30, 2018 16:33
    1 comment
  • A deeper "look"
    • Austin Bentley
    • April 30, 2018 15:02
    5 comments
  • Lens Rejected, "Potentially offensive to a group of individuals"....
    • James
    • April 30, 2018 13:04
    1 comment
  • How can you let users add their Bitmoji avatar to your lens?
    • Permanently deleted user
    • April 30, 2018 10:54
    2 comments
  • "Head Nod" - Trigger action for face
    • Permanently deleted user
    • April 30, 2018 08:24
    3 comments
  • Auto record
    • Brandon / Apoc
    • April 30, 2018 00:33
    1 comment
  • [HELP] Lens studio won't unpair. ???
    • khadaffijaveed1
    • April 29, 2018 10:02
    1 comment
  • Lens Studios crashing (shutting down) whenever searching for files on PC
    • Me
    • April 28, 2018 09:12
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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