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  • Issue with combined "World" and "Face"
    • Stephen Krichten
    • June 06, 2018 19:51
    4 comments
  • Tap plane to position object
    • Permanently deleted user
    • June 06, 2018 17:13
    6 comments
  • Can I create custom lenses for businesses as a contractor?
    • Permanently deleted user
    • June 06, 2018 15:30
    4 comments
  • My first Lens
    • Matt Szulczewski
    • June 06, 2018 13:24
    1 comment
  • Different Audios for Rear camera and Front Camera?
    • Jimmi Coutard
    • June 06, 2018 11:23
    5 comments
  • Branded Lens
    • Jimmi Coutard
    • June 05, 2018 09:05
    1 comment
  • Chromatic aberration effect?
    • Permanently deleted user
    • June 04, 2018 22:10
    3 comments
  • This Lens has errors
    • Calvin Wayne
    • June 02, 2018 20:57
    4 comments
  • larger file size
    • Calvin Wayne
    • June 02, 2018 19:02
    1 comment
  • Why my lens deleted?
    • abu.slman
    • June 02, 2018 13:39
    • Edited
    2 comments
  • Access Coords of Facial Features
    • Permanently deleted user
    • June 01, 2018 20:04
    2 comments
  • Take a Picture and Add/Generate a Billboard
    • Permanently deleted user
    • June 01, 2018 17:51
    8 comments
  • Confetti Cannon Trigger (Help)
    • Otfcodyp
    • June 01, 2018 16:36
    7 comments
  • Hiding Info Button and detecting screen size?
    • Permanently deleted user
    • June 01, 2018 02:12
    6 comments
  • Deleting old lenses
    • Permanently deleted user
    • May 31, 2018 23:54
    2 comments
  • Lens Studio 1.6 - Out now!
    • Travis Chen
    • May 31, 2018 21:54
    • Edited
    0 comments
  • Preview not aligned with camera
    • Stephen Krichten
    • May 31, 2018 13:59
    3 comments
  • Problem: Lens got rejected
    • Tobias Glatz
    • May 31, 2018 13:45
    1 comment
  • Blocky Textures
    • Permanently deleted user
    • May 31, 2018 13:21
    4 comments
  • Cant see my lens in Snapchat Lense page or Lens Studio
    • Ialmosawi84
    • May 31, 2018 09:20
    6 comments
  • New Version Keeps crashing! 1.6
    • Steve Krichten
    • May 30, 2018 23:06
    8 comments
  • 3D object attached to the screen
    • Dadeko
    • May 30, 2018 20:21
    3 comments
  • "obscene" content
    • Stephen Krichten
    • May 29, 2018 20:04
    3 comments
  • Interactive look at 2D animation
    • Permanently deleted user
    • May 28, 2018 20:52
    2 comments
  • Encourage users to tap within lens
    • lukalangabriel
    • May 28, 2018 08:51
    2 comments
  • Works on PC, but doesnt work on my phone when its pushed.
    • Permanently deleted user
    • May 27, 2018 10:54
    4 comments
  • Submit lens problem
    • aliah_alhubaida
    • May 27, 2018 00:15
    3 comments
  • Do I have to have a business?
    • Permanently deleted user
    • May 26, 2018 22:49
    1 comment
  • Infinity War Inspired Disintegrate Away Face Lens
    • Brandon / Apoc
    • May 26, 2018 21:39
    • Edited
    0 comments
  • Newbie here, Need direction on flood effect.
    • Permanently deleted user
    • May 26, 2018 04:51
    11 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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