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  • Access to system audio output
    • Permanently deleted user
    • July 26, 2018 00:10
    1 comment
  • World Vision: Hunger Free (Interactive Game!)
    • Permanently deleted user
    • July 25, 2018 20:39
    1 comment
  • Adding a facemask with the original face - over another facemask
    • Dweeh
    • July 25, 2018 19:55
    2 comments
  • Is it possible to trigger animations on different objects by approaching them separately?
    • Marek
    • July 25, 2018 15:53
    2 comments
  • Happy Birthday Lens
    • palette_design
    • July 25, 2018 12:34
    1 comment
  • Preview not showing my parameters changes
    • Permanently deleted user
    • July 25, 2018 08:28
    1 comment
  • Lens Studio 1.6.2 won't open
    • Nicolas
    • July 24, 2018 17:36
    4 comments
  • Open webpage in app
    • Permanently deleted user
    • July 24, 2018 15:55
    1 comment
  • Map 360 jpg to inside of Sphere
    • Permanently deleted user
    • July 24, 2018 04:40
    • Edited
    4 comments
  • Update position of billboard objects
    • Permanently deleted user
    • July 23, 2018 19:19
    4 comments
  • Upload Unity Files Into Lens
    • Permanently deleted user
    • July 23, 2018 14:32
    1 comment
  • Geoblocking
    • Kashcorp
    • July 23, 2018 14:22
    3 comments
  • possible to track the tap position on display screen ?
    • eL Be
    • July 23, 2018 11:32
    4 comments
  • 3d object particles coming out of mouth on [Mouth Open]
    • Topher Welsh
    • July 22, 2018 01:42
    11 comments
  • Add username to the lens
    • Permanently deleted user
    • July 19, 2018 16:01
    4 comments
  • More Customizable Times
    • sailorjupiterft
    • July 18, 2018 09:30
    1 comment
  • Keke Do You Love Me Drake Lense
    • sailorjupiterft
    • July 18, 2018 09:26
    0 comments
  • Rejected for copyright violation: Have copyrightholders permission
    • Phill
    • July 18, 2018 04:57
    3 comments
  • Connecting Accounts
    • Permanently deleted user
    • July 17, 2018 22:29
    1 comment
  • Approval Timing
    • Sarah Fil
    • July 17, 2018 17:37
    1 comment
  • Cannot locate object in spae
    • worldharmony
    • July 16, 2018 20:39
    1 comment
  • LS running slowly
    • Michael Trussler
    • July 16, 2018 15:35
    7 comments
  • Big Eyes and Mouth Filter
    • Permanently deleted user
    • July 16, 2018 14:27
    2 comments
  • Exclude 3d objects from effects
    • Permanently deleted user
    • July 15, 2018 13:34
    3 comments
  • Camera Texture, distortion issue?
    • weston.mitchell
    • July 13, 2018 17:26
    1 comment
  • [Tutorial] how to create a pixelated lens
    • Robin Delaporte
    • July 13, 2018 08:57
    2 comments
  • Tweening with Billboard Icons
    • Abigail Porier
    • July 12, 2018 17:11
    1 comment
  • Little problem with occluder on face mask
    • Permanently deleted user
    • July 12, 2018 13:48
    2 comments
  • Pixelate your face or the world!
    • Robin Delaporte
    • July 12, 2018 12:06
    3 comments
  • Issue Exporting C4D Character Animation with Spline IK and Wrap
    • Permanently deleted user
    • July 12, 2018 05:19
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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