I created a lens two weeks ago for an event for my client. It still is not approved and they need to see it finalized by next week to give them time for a final approval before the event. Is there any way to find out when my lens may or may not be approved? The lens was created with the account @bestcatlitter
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Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Sarah,
Happy to look into this for you as this appears to be an unusual wait time. I'll follow up shortly offline to gather additional details.
Cheers,
Kaitlyn