Hello!
We had our production lens rejected for a client due to copyright violation, however, we can prove rights to use the copyrighted logos/content from the client. This is rather urgent because the lens it due to go to the general public in 48 hours. How can we go about getting our lens approved?
Thank you!
-Phill
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Phil,
I see we were able to help you out with this on Zendesk first.
In general if anyone ever has a Lens rejected for IP, but has the rights to use the content in the Lens we're happy to take a deeper look into the Lens rejection to see if we can get it reversed.
Cheers,
Kaitlyn
Hi Kaitlyn,
Unfortunately another issue has arisen and the lens was rejected after being approved for copyright violation. I submitted another email to Zendesk, if you wouldn't mind looking into this all details should be in our support ticket.
Thank you!
-Phill
Hey Phil,
As mentioned in the ticket, the Lens was disabled in error as it got pushed into the wrong queue based on the urgent subject line. Hopefully all went well with the re-enabling of the Lens though.
Cheers,
Kaitlyn