LS running slowly

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Michael Trussler

Snap Lens Network Member Lens Studio Team

• July 16, 2018 15:35

 Could someone help me get LS running smoothly ?
Every couple of seconds I get (not responding), and it takes 5 or 10 seconds for the interface to respond.
:(

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  Kaitlyn Benitez-Strine

  Snap Lens Network Member Lens Studio Team

  • July 16, 2018 17:07

  Hey Michael,

  Does your system match or surpass the minimum requirements for download?

  • Operating System: Windows 10 (64 bit); MacOS 10.10+
  • Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

  And are you using the latest version of Lens Studio offered here?

  If so and you're still having issues I'd be happy to further assist. Please do share steps to reproduce the problem (if you can) and any screen captures of the error. 

  Thanks,
  Kaitlyn

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  Michael Trussler

  Snap Lens Network Member Lens Studio Team

  • July 16, 2018 20:49

  Hi Kaitlyn !
  Thanks for your response.
  Yeh, my specs are all within those needed, I think: 

  64 bit windows, i7-3770 @3.4GHz, 16G RAM

  
  From my log.txt:
  
  

  ******************************************************************
  OS Type: windows
  OS Version: 10
  CPU Info: Name

  Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz

  OpenGL Info:
  GL Version: 4.0.0 - Build 10.18.10.4885
  Renderer: Intel(R) HD Graphics 4000
  Vendor: Intel
  GLSL Version4.00 - Build 10.18.10.4885
  ******************************************************************
  
  Thanks :)

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  Kaitlyn Benitez-Strine

  Snap Lens Network Member Lens Studio Team

  • July 17, 2018 02:22

  Is there anything CPU- or GPU-heavy running on your machine? E.G. 3D modeling software or maybe games? 

  Does rebooting your PC help?
  
  

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  Michael Trussler

  Snap Lens Network Member Lens Studio Team

  • July 19, 2018 16:46

  No, it behaves the same when it's just the only large app running,

  My system isn't anything like straining - see Tsk Mgr shot from just now.
  All I had done was open LS and open a very simple project and clicked the UI.
  :(

  
  
  
  

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  Kaitlyn Benitez-Strine

  Snap Lens Network Member Lens Studio Team

  • July 20, 2018 19:44

  Thanks for sharing this Michael. I'll follow up with you offline to gather more details about this.

  Cheers,
  Kaitlyn

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  Publicis Sapient

  Snap Lens Network Member Lens Studio Team

  • February 09, 2021 06:47

  Same issue face with me & my collegues, with earlier version it was very smooth.

  But after latest update, I am facing problem to work very much slow 

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  Publicis Sapient

  Snap Lens Network Member Lens Studio Team

  • February 09, 2021 06:57

  Just to update version 3.3.3 is very slow.

   

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