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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Michael,
Does your system match or surpass the minimum requirements for download?
And are you using the latest version of Lens Studio offered here?
If so and you're still having issues I'd be happy to further assist. Please do share steps to reproduce the problem (if you can) and any screen captures of the error.
Thanks,
Kaitlyn
Hi Kaitlyn !
Thanks for your response.
Yeh, my specs are all within those needed, I think:
64 bit windows, i7-3770 @3.4GHz, 16G RAM
From my log.txt:
******************************************************************
OS Type: windows
OS Version: 10
CPU Info: Name
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
OpenGL Info:
GL Version: 4.0.0 - Build 10.18.10.4885
Renderer: Intel(R) HD Graphics 4000
Vendor: Intel
GLSL Version4.00 - Build 10.18.10.4885
******************************************************************
Thanks :)
Is there anything CPU- or GPU-heavy running on your machine? E.G. 3D modeling software or maybe games?
Does rebooting your PC help?
No, it behaves the same when it's just the only large app running,
My system isn't anything like straining - see Tsk Mgr shot from just now.
All I had done was open LS and open a very simple project and clicked the UI.
:(
Thanks for sharing this Michael. I'll follow up with you offline to gather more details about this.
Cheers,
Kaitlyn
Same issue face with me & my collegues, with earlier version it was very smooth.
But after latest update, I am facing problem to work very much slow
Just to update version 3.3.3 is very slow.