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  • How do I get rid of mesh builder on selfie lens but keep on rear lens?
    • Colin Tucker
    • September 12, 2018 17:23
    3 comments
  • Adding icon to create a lens
    • education1stfcu
    • September 10, 2018 22:17
    14 comments
  • More Denver Nuggets AR Lens work - Check out Rocky!
    • Permanently deleted user
    • September 09, 2018 18:48
    0 comments
  • Password
    • Permanently deleted user
    • September 09, 2018 07:27
    1 comment
  • password
    • Permanently deleted user
    • September 09, 2018 07:23
    1 comment
  • Face Trigger Disable
    • PaperTriangles
    • September 08, 2018 02:26
    3 comments
  • Crash
    • Calvin Wayne
    • September 08, 2018 01:43
    1 comment
  • Denver Nuggets - Rocky Mascot Face Lens
    • Permanently deleted user
    • September 09, 2018 18:49
    • Edited
    0 comments
  • Tween.JS - rotate and scale in sync
    • Luke Hurd
    • September 06, 2018 14:53
    • Edited
    1 comment
  • I used the tutorial on how to combine world and face lenses. Bug
    • Permanently deleted user
    • September 05, 2018 20:39
    1 comment
  • Colorado Rapids MLS AR Lens
    • Permanently deleted user
    • September 05, 2018 14:19
    0 comments
  • Change the soundboard templatel to make 3D objects appear
    • Permanently deleted user
    • September 04, 2018 17:38
    2 comments
  • Can't sign into my lenses dashboard
    • mxdmediazachry
    • September 03, 2018 01:14
    3 comments
  • Blank windows when opening Lens Studio
    • Permanently deleted user
    • September 02, 2018 00:40
    1 comment
  • LENS STUDIO CRASHED
    • K. N .Z
    • September 01, 2018 06:52
    1 comment
  • Display Sprite/ Billboard but do not record it.
    • Permanently deleted user
    • August 31, 2018 14:35
    1 comment
  • Change 3d mesh with tap on a button
    • Permanently deleted user
    • August 31, 2018 12:48
    5 comments
  • I want to create a the ability to 'draw' particles. Is there a way to make particles follow a path?
    • Permanently deleted user
    • August 30, 2018 09:40
    13 comments
  • Old Movie Lens
    • romanejaquez
    • August 29, 2018 22:33
    0 comments
  • Another Angel Lens (with a twist!)
    • romanejaquez
    • August 29, 2018 22:25
    0 comments
  • Flash of missing texture when chaining cameras on older devices
    • Permanently deleted user
    • August 29, 2018 19:23
    2 comments
  • Access to Face Mask Grid and Opacity Textures
    • Tom MD
    • August 29, 2018 16:52
    2 comments
  • My Lense Dashboard Mobile
    • Permanently deleted user
    • August 28, 2018 19:01
    2 comments
  • 3D object with random Motion
    • eL Be
    • August 28, 2018 09:03
    2 comments
  • Lens Dashboard not worked "No Lenses here, yet!"
    • yougraph
    • August 27, 2018 12:13
    • Edited
    4 comments
  • My first lens
    • Permanently deleted user
    • August 27, 2018 04:44
    • Edited
    1 comment
  • Enable the tap command only after a certain event
    • Permanently deleted user
    • August 26, 2018 10:21
    8 comments
  • How to create a snappable?
    • Permanently deleted user
    • August 25, 2018 09:59
    1 comment
  • My lenses down?
    • Permanently deleted user
    • August 24, 2018 12:07
    2 comments
  • Color Tracking Component
    • Brandon / Apoc
    • August 24, 2018 00:50
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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