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  • Hearts
    • Khaterine De la cruz
    • November 20, 2018 03:11
    1 comment
  • Error when publishing Lens
    • Rosalinda Rafael
    • November 20, 2018 03:11
    1 comment
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Asmaa
    • November 20, 2018 00:15
    3 comments
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • November 19, 2018 21:28
    11 comments
  • Mclovin lens from superbad Become Mclovin!
    • Nick lamela
    • November 18, 2018 03:05
    0 comments
  • Snapchat Lens Rejected
    • Raunaq SS.
    • November 17, 2018 15:26
    1 comment
  • Lens Studio crash
    • سعد الفيلكاوي
    • November 17, 2018 15:25
    1 comment
  • start button
    • Litvinenkob16
    • November 17, 2018 13:38
    1 comment
  • I want to add custom cloth item, T-Shirt
    • Neel's Music Corner
    • November 17, 2018 11:23
    1 comment
  • Help! Replicating this Distort Lens 🙏
    • SHAUNPENDY
    • November 16, 2018 21:57
    • Edited
    4 comments
  • start button
    • Litvinenkob16
    • November 17, 2018 11:55
    • Edited
    5 comments
  • ES6 JS
    • ashley fletcher
    • November 16, 2018 17:23
    3 comments
  • Recieved a notification from Team Snapchat
    • Neel's Music Corner
    • November 16, 2018 10:24
    2 comments
  • Labels as textures
    • ashley fletcher
    • November 16, 2018 09:49
    2 comments
  • Get the user’s name
    • Deb Catalano
    • November 15, 2018 23:32
    3 comments
  • How to get Lens studio to work with Cam Link Software
    • Twittlescos
    • November 15, 2018 21:35
    1 comment
  • Masking Texture
    • ashley fletcher
    • November 15, 2018 13:23
    2 comments
  • Lunosaur
    • Dylon Fiala
    • November 15, 2018 08:19
    0 comments
  • Cool concept - New Years Countdown Lens that changes overtime
    • Brandon / Apoc
    • November 15, 2018 06:25
    • Edited
    1 comment
  • Is it possible to place multiple prefabs on surface tracker?
    • miguel saldaña
    • November 14, 2018 23:32
    2 comments
  • Creating a Lens for iPhone X
    • Chris Casale
    • November 14, 2018 16:22
    3 comments
  • My Lenses UI Design Idea
    • Jppirie
    • November 12, 2018 19:16
    1 comment
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Adam Williams
    • November 15, 2018 12:18
    • Edited
    19 comments
  • How to Move 2D picture without scaling the size? How to do Hand Recognition?
    • Vincent Cheng
    • November 12, 2018 09:28
    4 comments
  • How to clone out a facial feature
    • kriptk
    • November 12, 2018 02:46
    • Edited
    3 comments
  • my pairing isn't working with snapcode
    • hrg1
    • November 11, 2018 22:47
    2 comments
  • Replace Camera Input & Tracking
    • Tom MD
    • November 11, 2018 12:35
    2 comments
  • Multi segmentation in one lens
    • Dalphe Regis Moise
    • November 10, 2018 15:41
    7 comments
  • RAM Displays as 0.00 in settings
    • Chris
    • November 09, 2018 15:14
    1 comment
  • Lense's Network Connectivity
    • wesa aapro
    • November 08, 2018 13:43
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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